Customer Experience & Delivery Coordinator

GB03 Air Products PLC; Worcester; Hybride; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Office-based and home working

Résumé du poste

Air Products PLC is seeking a Customer Engagement Advisor in Worcester to support the customer-facing CryoEase supply chain. You will ensure high quality day-to-day operational support for customers and drivers, aiming for consistent, successful deliveries and excellent service.

The role requires proactive communication, problem-solving and accurate admin, contributing to customer satisfaction and strong stakeholder relationships across internal and external teams.

Qualifications

• Must have a strong commitment to delivering excellent customer service.
• Professional and approachable communication with a courteous telephone manner.
• Solution focused with strong problem-solving and judgement.
• Experience in fast-paced, high-volume operational environments.

Responsabilités

• Respond professionally to a high volume of customer and driver enquiries.
• Identify practical solutions balancing customer expectations with business needs.
• Provide timely, accurate customer communications including delivery updates.
• Maintain accurate customer records and manage shared mailbox.
• Identify at-risk customers and escalate to retention/commercial teams.
• Work with internal teams to resolve issues and support deliveries.
• Undertake other duties as required by business needs.

Connaissances

Customer service

Communication

Problem solving

Multi-tasking

Team collaboration

MS Office (Outlook/Excel)

Formation

Maths/English/Science at grade C or above

Outils

Outlook

Excel

Description du poste

Air Products PLC is seeking a Customer Engagement Advisor in Worcester to support the customer-facing CryoEase supply chain. You will ensure high quality day-to-day operational support for customers and drivers, aiming for consistent, successful deliveries and excellent service.

The role requires proactive communication, problem-solving and accurate admin, contributing to customer satisfaction and strong stakeholder relationships across internal and external teams.