Hybrid Customer Engagement Specialist

AirProducts; Worcester; Hybrid; GBP 24.000 - 30.000; Vollzeit

Zusammenfassung

AirProducts is seeking a Customer Engagement Advisor to support the CryoEase supply chain, providing day-to-day operational support for customers and drivers. You will handle high-volume enquiries, ensure accurate records, and coordinate with internal teams to enable delivery success in a hybrid work setup.

The role emphasizes proactive communication, problem-solving, and reliable administration to maintain customer satisfaction and operational continuity within AirProducts’ CryoEase network.

Qualifikationen

• Strong commitment to delivering excellent customer service.
• Professional and approachable communicator with a courteous telephone manner.
• Able to manage multiple priorities in a fast-paced environment.

Aufgaben

• Respond professionally to high-volume customer and driver enquiries.
• Provide timely, accurate and proactive customer communications.
• Maintain accurate customer records and manage shared mailbox.
• Escalate at-risk customers to retention or commercial teams.
• Collaborate with internal teams to resolve operational issues.

Kenntnisse

Customer service

Communication

Problem solving

Multitasking

Team player

Office software

Ausbildung

GCSE math/English/science

Tools

Outlook

Excel

Jobbeschreibung

AirProducts is seeking a Customer Engagement Advisor to support the CryoEase supply chain, providing day-to-day operational support for customers and drivers. You will handle high-volume enquiries, ensure accurate records, and coordinate with internal teams to enable delivery success in a hybrid work setup.

The role emphasizes proactive communication, problem-solving, and reliable administration to maintain customer satisfaction and operational continuity within AirProducts’ CryoEase network.