Hybrid Technical Operations Lead - Social Housing

Pinnacle Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Pinnacle Group is seeking an experienced Technical Operations Manager for its Homes Division in the London area. You will shape and lead a team to deliver statutory maintenance, planned preventive work and lifecycle investments, with oversight of budgets, compliance and contractor performance.

The role requires strong leadership, methodical risk management and policy interpretation, with hybrid travel to client sites. Commitment to safety and high-quality housing services is essential.

Qualifications

• Experience leading multidisciplinary technical and compliance teams.
• Strong knowledge of statutory property compliance, PPM and maintenance risk management.
• Experience appointing, mobilising and managing contractors and specialists, with audits.
• Ability to interpret legislation, technical standards and contracts into practical controls.
• Experience using CAFM, compliance or asset-management systems and producing performance reporting.
• Willingness to participate in an out-of-hours on-call rota and travel to client locations.

Responsibilities

• Lead, coach and develop Technical Managers and Compliance Coordinators with clear objectives, standards and succession plans.
• Translate strategy into operational plans focused on safety, compliance and continuous improvement.
• Provide visible technical leadership during incidents and manage out-of-hours on-call rota.
• Own delivery of statutory and mandatory maintenance, inspections and remedial works with evidencing and timely completion.
• Develop and deliver risk-based PPM programmes covering building systems and life-safety assets.
• Monitor performance through dashboards, risk registers and action trackers with clear escalation.
• Collaborate with Mobilisation and Lifecycle Managers to align requirements, readiness and handovers for new services.
• Coordinate with Operations and Projects to drive preventative maintenance and value for money.
• Scope and appoint contractors, verify competence and manage mobilisation, audits and corrective actions.
• Maintain complete auditable records within CAFM and document-management systems.
• Act as client liaison to provide practical, evidence-based assurance and drive continuous improvement.

Skills

Operational leadership

Contractor management

Building services knowledge

Legislation interpretation

Communication & decision-making

Safety & risk management

Analytical reporting

Education

Degree in Building Services/Mechanical/Electrical/Related

Tools

CAFM

Asset-management systems

Job description

Pinnacle Group is seeking an experienced Technical Operations Manager for its Homes Division in the London area. You will shape and lead a team to deliver statutory maintenance, planned preventive work and lifecycle investments, with oversight of budgets, compliance and contractor performance.

The role requires strong leadership, methodical risk management and policy interpretation, with hybrid travel to client sites. Commitment to safety and high-quality housing services is essential.