Technical Operations Manager

Pinnacle Group; Camden Town; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Season Ticket Loans

Job summary

Pinnacle Group in the Homes Division is seeking an experienced Technical Operations Manager to lead a team of Technical Managers and Compliance Coordinators responsible for statutory and mandatory maintenance across a diverse residential portfolio. You will shape service delivery, manage on-call rotas and ensure safe systems of work.

Working with mobilisation, lifecycle and reactive repairs teams, you will drive contract performance, leverage CAFM data and manage budgets to deliver value for

Qualifications

• Significant operational management experience in technical services or building services.
• Experience leading multidisciplinary teams in social housing or similar environments.
• Strong knowledge of statutory property compliance, PPM and risk management.

Responsibilities

• Lead, coach and develop Technical Managers and Compliance Coordinators.
• Translate strategy into operational plans with a focus on safety, compliance and customer service.
• Manage on-call rota, contractor response and incident handling.
• Oversee statutory and mandatory maintenance, inspections and remedial works.
• Develop and deliver risk-based PPM programmes for building fabric, mechanical/electrical systems, life-safety, lifts and water systems.
• Monitor performance via dashboards, risk registers and action trackers.
• Collaborate with Mobilisation, Reactive Repairs and Lifecycle teams to align maintenance strategies.
• Scope, evaluate and appoint competent contractors and suppliers, ensuring competence and insurances.
• Maintain auditable records in CAFM and document-management systems.

Skills

Technical Leadership

Compliance Oversight

Budget Management

CAFM Systems

Contractor Management

Education

Building Services Eng

Tools

CAFM Software

ERP System

Job description

Pinnacle Group are looking for an experienced Technical Operations Manager to join our Homes Division. Reporting to the Head of Technical Services, the postholder will shape and lead a team of Technical Managers and Compliance Coordinators responsible for delivering statutory and mandatory maintenance, planned preventive maintenance and associated remedial activity across a diverse residential portfolio. Working closely with the Technical Mobilisation Manager and the Reactive Repairs and Lifecycle Manager, the role will ensure effective operational handovers, align priorities and coordinate delivery across mobilisation, business-as-usual maintenance, reactive repairs and lifecycle investment. The role will provide strong operational control, technical assurance and visible leadership, ensuring competent contractors, robust safe systems of work, reliable records and consistently high standards of service. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.,

• Lead, coach and develop Technical Managers and Compliance Coordinators, setting clear objectives, standards, accountabilities, competency requirements, training, authorisations and succession plans.
• Translate the Technical Services strategy into effective operational plans and measurable outcomes, creating a collaborative, high-performing culture focused on safety, compliance, customer service and continuous improvement.
• Provide visible technical leadership during incidents and emergencies, including management of the out-of-hours on-call rota, contractor response, escalation, communication, investigation and follow-up.
• Own the delivery of statutory and mandatory maintenance, inspections, testing, servicing and remedial works, ensuring all obligations are scheduled, completed, evidenced and closed within required timescales.
• Develop and deliver risk-based PPM programmes covering building fabric, mechanical and electrical systems, fire and life-safety systems, lifts, water systems, heat networks and other critical assets.
• Monitor maintenance and compliance performance through dashboards, exception reports, risk registers and action trackers, ensuring clear ownership and timely escalation.
• Work with the Technical Mobilisation Manager to establish technical requirements, asset and compliance information, readiness criteria, open risks, responsibilities, stabilisation actions and formal operational handover and acceptance for new or changing services.
• Work with the Reactive Repairs and Lifecycle Manager to align PPM, reactive repairs, recurring-fault analysis, remedial priorities and lifecycle investment, using operational insight to inform maintenance strategies and future investment plans.
• Coordinate with Operations, Projects and other teams to clarify responsibilities and interfaces, driving a preventative approach that improves asset reliability, reduces service disruption and supports value for money.
• Work with Procurement and Commercial teams to scope, evaluate and appoint competent contractors, consultants and specialist suppliers, verifying competence, insurances, accreditations, resources and technical capability.
• Set clear contractor specifications, service levels, reporting and evidence requirements, managing mobilisation, performance reviews, audits and corrective actions where standards are not met.
• Maintain effective commercial control of maintenance budgets, quotations, variations and invoices, supporting accurate forecasting and value for money.
• Implement and assure safe systems of work, including permits, isolations, access, supervision and emergency arrangements, ensuring Authorised Person, Responsible Person and other duty-holder appointments are defined, competent and current.
• Approve and assure risk assessments, method statements and technical procedures, undertaking inspections, audits, sampling and root-cause investigations to ensure work meets legislation, policy, recognised good practice and required technical standards, with lessons embedded into procedures, training and maintenance plans.
• Maintain complete and auditable asset, compliance, maintenance and contractor records within CAFM and document-management systems, providing accurate management information, forecasts and assurance reporting, with named ownership and escalation of risks, actions and exceptions.
• Act as a key technical liaison for clients and operational teams, including Property and Housing Managers, providing practical, evidence-based advice and assurance, building trusted relationships, standardising processes and using data, audits and lessons learned to drive continuous improvement.
  The ideal candidate will have strong operational management experience within technical services, property maintenance, building services, facilities management, social housing or a related environment. You will be commercially aware, confident interpreting legislation and technical standards, and experienced in CAFM or asset-management systems, performance reporting and budget management. Strong communication and decision-making skills are essential, with the confidence to provide technical advice, challenge standards and escalation risk. A relevant technical qualification and experience of complex or high-risk residential buildings would be advantageous.
• This is a hybrid role with travel to client and operational locations as required.
• Significant operational management experience in technical services, property maintenance, building services, facilities management, social housing or a related environment.
• Proven experience leading multidisciplinary technical and compliance teams and developing a competent, accountable workforce.
• Strong working knowledge of statutory property compliance, PPM, building services and maintenance risk management.
• Experience appointing, mobilising and managing contractors and specialist suppliers, including competence checks, performance management and audit.
• Practical experience implementing and assuring safe systems of work, permit-to-work arrangements and Authorised or Responsible Person roles.
• Ability to interpret legislation, technical standards, contracts and asset information and translate them into practical operational controls.
• Experience using CAFM, compliance or asset-management systems and producing accurate performance and assurance reporting.
• Strong client-facing, leadership, communication, stakeholder-management and decision-making skills, with confidence to advise operational colleagues, challenge standards and escalation risk.
• Experience supporting operational teams, including Property or Housing Managers, with complex technical, maintenance, compliance and emergency issues.
• Sound commercial awareness and experience managing maintenance budgets and delivering value for money.
• Willingness and ability to participate in an out-of-hours on-call rota and respond to emergencies when required.
• Ability to travel to client and operational locations as required.
• Desirable
• Degree, higher technical qualification or equivalent experience in Building Services Engineering, Mechanical or Electrical Engineering, Building Surveying, Facilities Management or a related discipline.
• Membership of, or progress towards, a recognised professional body such as CIBSE, IET, RICS, CIOB, IWFM or equivalent.
• NEBOSH, IOSH, building safety, fire safety or other relevant health and safety qualification.
• Experience of high-risk residential buildings, heat networks and complex mechanical, electrical, fire and life-safety systems.
• Experience of service improvement, organisational change or CAFM implementation.
  Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
• We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.
• As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans