Hybrid Strategic Account & Renewal Manager

Visualsoft; Newcastle upon Tyne; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Apple MacBook

Pension scheme

EV Car scheme

Discounts across our brands

Training & development

Job summary

Visualsoft in the United Kingdom seeks a client relationship manager to act as a trusted advisor to our clients, driving retention, renewals, and revenue growth. You will manage account health, coordinate cross-functionally, and pursue upsell opportunities while ensuring high levels of client satisfaction.

The role requires proactive problem solving, strong communication, and meticulous attention to detail across all client interactions and contracts.

Qualifications

• Proven track record in client relationship management.
• Experience driving renewals and revenue growth.
• Excellent communication and problem solving skills.
• Ability to coordinate across departments and stakeholders.

Responsibilities

• Act as the main point of contact for clients, delivering clear, professional, and timely communication that fosters trust and strengthens long-term partnerships.
• Proactively manage the end-to-end renewal process for assigned accounts, ensuring contracts are renewed seamlessly, on time, and at the correct commercial rates.
• Monitor account health to identify churn risks early, taking all necessary steps to maintain high client satisfaction and maximise retention.
• Identify opportunities to upsell additional services to existing clients to maximise value and foster long-term growth.
• Anticipate potential challenges or issues, responding with innovative and effective solutions to maintain client satisfaction and account success.
• Conduct regular touch point meetings with clients to understand goals and ensure alignment with priorities.
• Maintain visibility into client communications and activities, follow up on meetings with notes and actionable items.
• Oversee invoicing accuracy and keep client accounts up to date, resolving discrepancies promptly.
• Engage with stakeholders at all levels including quarterly updates with owners or senior managers.
• Align team goals with department-wide objectives and contribute to achieving set targets.
• Identify personal development needs and take action to address them.

Skills

Communication skills

Presentation skills

Workload management

Professionalism

Driven mindset

Mentoring

Cross-functional teamwork

Commercial awareness

Creativity

Resilience

Job description

Visualsoft in the United Kingdom seeks a client relationship manager to act as a trusted advisor to our clients, driving retention, renewals, and revenue growth. You will manage account health, coordinate cross-functionally, and pursue upsell opportunities while ensuring high levels of client satisfaction.

The role requires proactive problem solving, strong communication, and meticulous attention to detail across all client interactions and contracts.