Hybrid Client Success & Growth Manager

Visualsoft | Shopify Platinum Partner | Unified Retail Agency; Tees Valley; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Unlimited paid holidays

MacBook provided

Pension scheme

Cycle to work scheme

EV Car scheme

Training & development

Job summary

Visualsoft is seeking a proactive Client Relationship Manager to ensure client success, retention, and satisfaction. You will monitor client health, drive revenue growth, and secure contract renewals while maintaining strong, enduring relationships.

Key duties include proactive renewal management, upsell opportunities, and regular stakeholder updates. We value meticulous attention to detail, exceptional communication, and an analytical approach to performance data.

Qualifications

• Strong attention to detail and commitment to high-quality client management.
• Analytical mindset with ability to interpret performance data and act on insights.
• Exceptional communication and interpersonal skills across all levels of an organisation.
• Proven ability to identify growth opportunities within existing client portfolios.
• Highly organised and able to manage multiple accounts efficiently.

Responsibilities

• Act as the main point of contact for clients, delivering clear, professional, and timely communication that fosters trust and strengthens long-term partnerships.
• Proactively manage the end-to-end renewal process for assigned accounts, ensuring contracts are renewed seamlessly and at correct rates.
• Monitor account health to identify churn risks early and maximise client satisfaction and retention.
• Identify upsell opportunities to extend services and drive growth across client portfolios.
• Anticipate challenges and provide proactive, effective solutions to maintain account success.
• Conduct regular touchpoints to understand client goals and ensure alignment with evolving priorities.
• Maintain visibility into client communications and activities with detailed follow-ups and measurable outcomes.
• Oversee accuracy of invoicing and keep client accounts up to date.
• Engage with stakeholders at multiple levels, including quarterly updates with owners or senior managers.
• Align departmental KPIs with overall business goals and agreed objectives.
• Identify personal development needs and take action to address them.

Skills

Relationship management

Retention

Communication

Problem solving

Analytical mindset

Organised

Job description

Visualsoft is seeking a proactive Client Relationship Manager to ensure client success, retention, and satisfaction. You will monitor client health, drive revenue growth, and secure contract renewals while maintaining strong, enduring relationships.

Key duties include proactive renewal management, upsell opportunities, and regular stakeholder updates. We value meticulous attention to detail, exceptional communication, and an analytical approach to performance data.