Hybrid Solutions Consultant – AI CRM for Enterprise

Sugar AI Limited; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

UK Pension Scheme

Private medical and dental insurance

Health & Wellness ReimbursementProgram

Unpaid sabbatical leave

Educational Resources - Career & 0

Various discount programs

Job summary

SugarAI UK Limited is seeking a seasoned Solution Consultant to join our EMEA team. You’ll uncover customer objectives, scope the product vision, and own the technical side of the sales cycle, showing how SugarAI drives real business outcomes.

You’ll be the internal and external SugarAI expert, collaborating with sales, services, and partners, delivering hands-on demonstrations, and aligning CRM/ERP integrations with client needs.

Qualifications

• 5+ years in pre-sales or a similar customer facing technical role engaging C-level stakeholders.
• SaaS solution sales/configuration experience and a solid understanding of technical systems architecture, stacks, and platforms.
• Strong commercial acumen and able to connect technical capabilities to measurable business outcomes, not just demonstrate product functionality.
• A consultative mindset and the confidence to engage stakeholders from end users through to C-level executives.
• Solid knowledge of enterprise business applications (CRM, ERP, APIs, integrations, cloud platforms, data architecture) and RFP/Tender best practices.
• Practical understanding of Generative AI, LLMs, conversational AI, and AI-assisted/agentic workflows.
• Excellent communication, listening, presentation, and objection-handling skills, with the ability to simplify complex concepts through storytelling and demonstration.
• Strong teamwork, integrity, self-motivation, and a positive attitude.
• Outstanding planning and time management, with the ability to juggle competing priorities across direct sales, expansion, and partner-led opportunities.
• Comfortable working across local and remote teams and time zones, with willingness to travel up to 40%.

Responsibilities

• Act as a strategic technical and commercial partner to Sales, Customer Success, and Partners – shaping deal strategy and translating customer challenges into compelling solution outcomes.
• Own the pre-sales cycle end-to-end: discovery, qualification, value-based demonstrations, technical validation, solution design, RFP/Tender responses, and handoff to delivery teams.
• Show customers how AI, customer data, and intelligent workflows can transform sales execution, productivity, and decision-making – connecting SugarAI capabilities directly to their business priorities.
• Proactively identify technical and commercial risks within opportunities and work cross-functionally to remove barriers to a successful close.
• Enable EMEA direct and reseller/channel partners to confidently position, demonstrate, and sell SugarAI, including hands‑on sales and demo training alongside the Training team.
• Serve as the go-to SugarAI product expert, providing ongoing application support to inside, channel, and direct sales teams.
• Champion CRM best practices and SugarAI’s extensibility, translating business requirements into a compelling platform vision.
• Track emerging AI and enterprise technology trends, bringing fresh ideas into customer conversations and the wider EMEA organization.
• Represent SugarAI externally – speaking at trade conferences and supporting product marketing and promotion.
• Partner with Marketing and Sales to keep demo toolkits and sales collateral current, and maintain key partner relationships.

Skills

Pre-sales experience

SaaS sales

Commercial acumen

Consultative mindset

Stakeholder engagement

CRM/ERP integrations

Generative AI knowledge

Communication skills

Time management

Travel willingness

Tools

CRM systems

ERP systems

Job description

SugarAI UK Limited is seeking a seasoned Solution Consultant to join our EMEA team. You’ll uncover customer objectives, scope the product vision, and own the technical side of the sales cycle, showing how SugarAI drives real business outcomes.

You’ll be the internal and external SugarAI expert, collaborating with sales, services, and partners, delivering hands-on demonstrations, and aligning CRM/ERP integrations with client needs.