AI CRM Solutions Consultant - Hybrid UK

SugarAI; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

UK Pension Scheme

Private medical and dental insurance

Health & Wellness ReimbursementProgram

Unpaid sabbatical leave

Educational Resources - Career & 1st/2

Various discount programs (i.e. travel

We are a merit-based company with many

Job summary

SugarAI is redefining CRM for the AI era. We seek a customer-facing technologist to join Solution Consulting in EMEA, owning the pre-sales cycle and translating client challenges into actionable SugarAI solutions.

You’ll collaborate with Sales, Success, and Partners to drive strategic outcomes and demonstrate AI-powered CRM capabilities across complex enterprise environments. This hybrid London-based role combines hands-on demonstrations, stakeholder engagement, and cross-functional teamwork.

Qualifications

• 5+ years in pre-sales or a similar customer facing technical role, with a proven track record engaging C-level stakeholders.
• SaaS solution sales/configuration experience and a solid understanding of technical systems architecture, stacks, and platforms.
• Strong commercial acumen and is able to connect technical capabilities to measurable business outcomes, not just demonstrate product functionality.
• A consultative mindset and the confidence to engage stakeholders from end users through to C-level executives.
• Solid knowledge of enterprise business applications (CRM, ERP, APIs, integrations, cloud platforms, data architecture) and RFP/Tender best practices.
• Practical understanding of Generative AI, LLMs, conversational AI, and AI-assisted/agentic workflows, with the curiosity to keep experimenting with emerging technology.
• Excellent communication, listening, presentation, and objection-handling skills, with the ability to simplify complex concepts through storytelling and demonstration.
• Strong teamwork, integrity, self-motivation, and a positive attitude.
• Outstanding planning and time management, with the ability to juggle competing priorities across direct sales, expansion, and partner-led opportunities.
• Comfortable working across local and remote teams and time zones, with willingness to travel up to 40%.

Responsibilities

• Act as a strategic technical and commercial partner to Sales, Customer Success, and Partners – shaping deal strategy and translating customer challenges into compelling solution outcomes.
• Own the pre-sales cycle end-to-end: discovery, qualification, value-based demonstrations, technical validation, solution design, RFP/Tender responses, and handoff to delivery teams.
• Show customers how AI, customer data, and intelligent workflows can transform sales execution, productivity, and decision-making – connecting SugarAI capabilities directly to their business priorities.
• Proactively identify technical and commercial risks within opportunities and work cross-functionally to remove barriers to a successful close.
• Enable EMEA direct and reseller/channel partners to confidently position, demonstrate, and sell SugarAI, including hands-on sales and demo training alongside the Training team.
• Serve as the go-to SugarAI product expert, providing ongoing application support to inside, channel, and direct sales teams.
• Champion CRM best practices and SugarAI’s extensibility, translating business requirements into a compelling platform vision.
• Track emerging AI and enterprise technology trends, bringing fresh ideas into customer conversations and the wider EMEA organization.
• Represent SugarAI externally – speaking at trade conferences and supporting product marketing and promotion.
• Partner with Marketing and Sales to keep demo toolkits and sales collateral current, and maintain key partner relationships.

Job description

SugarAI is redefining CRM for the AI era. We seek a customer-facing technologist to join Solution Consulting in EMEA, owning the pre-sales cycle and translating client challenges into actionable SugarAI solutions.

You’ll collaborate with Sales, Success, and Partners to drive strategic outcomes and demonstrate AI-powered CRM capabilities across complex enterprise environments. This hybrid London-based role combines hands-on demonstrations, stakeholder engagement, and cross-functional teamwork.