Technical Manager

Smart Managed Solutions; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Birthday off

25 days holiday

Bank Holidays

Life Assurance

Volunteering days

Travel Card

Job summary

Smart Managed Solutions is seeking a Technical Manager to deliver comprehensive technical support across all client sites. You will liaise with specialist service partners, conduct dilapidation reports, and provide accurate client-facing reports in the agreed format.

You will also support senior management with critical technical issues, ensuring reliability and professionalism. The role emphasizes managing mobilizations, maintaining service quality, and mentoring SMS teams via the training

Qualifications

• Formally trained in Electrical Engineering at HNC or higher.
• Previous experience as a lead engineer for corporate commercial projects.
• HV/ LV Training.
• Professional Engineer licence.

Responsibilities

• Responsible for all technical engineering activities across the portfolio
• Develop excellent working relationships with both internal and external customers
• Provide a focal point for customers and their clients for all technical issues
• Management of incidents during normal working hours through to a conclusion that is satisfactory for client
• Ensure AP duties are carried out as planned
• Carry out site technical training
• Provide technical support to both project and site teams
• Advise gap analysis training for SMS teams through the training matrix
• Produce and maintain all SOP/EOP
• Administer technical TBT’s as required
• Undertake/oversee condition reports
• Ensure technical support aligns with all business policies and processes

Skills

Technical leadership

Client communication

Incident management

Education

Electrical Engineering (HNC or higher)

HV/LV Training

Professional Engineer licence

Job description

Why work for Smart?

Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days, Zones 1&2 Travel Card

At Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services.

We are proud to be an employer that values your growth and work-life balance. We offer comprehensive training opportunities and clear progression routes to help you build a rewarding career.We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.

• Smart is not a faceless corporation. We are an operationally lead business focused on providing visible management and a team that believe in our core behaviours – Integrity, Passion and Empowerment - that's the smart way. We invite the successful candidate to come along on our journey and adapt the Smart Culture we have created.

Role Purpose:

As a Technical Manager at Smart, you will provide comprehensive technical support across all client sites, engaging with specialist service partners as needed.

You will support all technical aspects of mobilizations, including conducting dilapidation reports. Delivering a world-class service with innovative solutions, you will communicate effectively with clients and team members, presenting accurate reports in the agreed format. Additionally, you will support Business Unit Directors, Contract Managers, and Contract Support with critical technical matters, providing technical assistance to client FM and Estate Management stakeholders with reliability, flexibility, and professionalism.

Key Tasks and Responsibilities:

• Responsible for all technical engineering activities across the portfolio
  Develop excellent working relationships with both internal and external customers
  Provide a focal point for customers and their clients for all technical issues
  Management of incidents duringnormal working hours through to a conclusion that is satisfactory for client

• Ensure AP duties are carried out as planned
  Carry out site technical training
  Provide technical support to both project and site teams
  Advise gap analysis training for SMS teams through the training matrix
  Produce and maintain all SOP/EOP
  Administer technical TBT’s as required
  Undertake/oversee condition reports
  Ensure technical support aligns with all business policies and processes

Education and Training:

• Formally trained in HNC or higher in Electrical Engineering

• Previous experience as a lead engineer for corporate commercial projects

• HV/ LV Training

• Professional Engineer licence