Hybrid Service Transition Lead (Contract)

Tiger Resourcing Group; Salfords; Ibrido; GBP 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

Tiger Resourcing Group is recruiting a Service Transition Coordinator on a full-time contract based in Surrey with hybrid working. The role focuses on supporting customer-facing products and services, resolving inquiries, and improving overall service delivery.

The position requires substantial customer service experience, strong stakeholder communication, and the ability to work independently across multiple teams.

Competenze

• Substantial relevant experience in customer service, service support or a related coordination environment.
• Ability to assess complex issues and select effective solutions.
• Strong cross-team collaboration and stakeholder influence.

Mansioni

• Handle and resolve customer inquiries and service requests.
• Review service activities to improve delivery and customer experience.
• Develop support approaches and maintain product/service knowledge.
• Coordinate administrative support for operations.
• Identify recurring issues and feedback to internal teams.
• Collaborate with stakeholders across disciplines to resolve complex challenges.

Conoscenze

Customer service experience

Coordination & planning

Stakeholder communication

Independent work

Formazione

Bachelor's degree

Master's degree

PhD

Descrizione del lavoro

Tiger Resourcing Group is recruiting a Service Transition Coordinator on a full-time contract based in Surrey with hybrid working. The role focuses on supporting customer-facing products and services, resolving inquiries, and improving overall service delivery.

The position requires substantial customer service experience, strong stakeholder communication, and the ability to work independently across multiple teams.