Service Transition Co-Ordinator

Tiger Resourcing Group; Redhill; Ibrido; GBP 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Tiger Resourcing Group in Redhill, United Kingdom, is seeking a capable customer service coordinator to support the resolution of enquiries related to products and services. The role is hybrid with on-site work as needed, located in Surrey.

You will review service activities to improve delivery and customer experience, develop support approaches, maintain product knowledge and coordinate administrative support.

Competenze

• Substantial relevant experience in customer service, service support or related coordination environment.
• Ability to assess complex issues, exercise sound judgement and select effective solutions.
• Strong stakeholder communication, collaboration and influencing skills.
• Confidence working independently with work reviewed against departmental objectives.

Mansioni

• Handle and resolve customer enquiries related to products and services.
• Review customer service activities to improve delivery and experience.
• Help develop support approaches, maintain product knowledge and coordinate administrative support.
• Identify recurring issues and communicate feedback to internal teams.
• Collaborate with stakeholders across disciplines to resolve complex service challenges.
• Contribute to development and improvement of working procedures.

Descrizione del lavoro

Redhill, United Kingdom | Posted on 04/11/2026

The opportunity

Support the effective handling and resolution of customer enquiries relating to products and services.

Review customer service activities and operational needs to help improve service delivery and customer experience.

Help develop support approaches, maintain product and service knowledge, and coordinate administrative support.

Identify recurring issues and communicate relevant feedback to appropriate internal teams.

Work with stakeholders across different disciplines to resolve complex service and operational challenges.

Contribute to the development and improvement of working procedures and approaches.

What we are looking for

Substantial relevant experience in customer service, service support or a related coordination environment.

Ability to assess complex issues, exercise sound judgement and select effective solutions.

Strong stakeholder communication, collaboration and influencing skills.

Confidence working independently, with work reviewed against departmental objectives.

Broad professional understanding of how different teams and disciplines interact.

Experience

The original specification indicates typically eight years of related experience with a bachelor’s degree, six years with a master’s degree, or three years with a PhD, or equivalent experience. Relevant practical experience will be considered.

Location: Surrey

Working pattern: Hybrid (on-site frequency to be confirmed)