Service Transition Specialist | Hybrid Role

Tiger Resourcing Group; Redhill; Ibrido; GBP 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Tiger Resourcing Group in Redhill, United Kingdom, is seeking a capable customer service coordinator to support the resolution of enquiries related to products and services. The role is hybrid with on-site work as needed, located in Surrey.

You will review service activities to improve delivery and customer experience, develop support approaches, maintain product knowledge and coordinate administrative support.

Competenze

• Substantial relevant experience in customer service, service support or related coordination environment.
• Ability to assess complex issues, exercise sound judgement and select effective solutions.
• Strong stakeholder communication, collaboration and influencing skills.
• Confidence working independently with work reviewed against departmental objectives.

Mansioni

• Handle and resolve customer enquiries related to products and services.
• Review customer service activities to improve delivery and experience.
• Help develop support approaches, maintain product knowledge and coordinate administrative support.
• Identify recurring issues and communicate feedback to internal teams.
• Collaborate with stakeholders across disciplines to resolve complex service challenges.
• Contribute to development and improvement of working procedures.

Descrizione del lavoro

Tiger Resourcing Group in Redhill, United Kingdom, is seeking a capable customer service coordinator to support the resolution of enquiries related to products and services. The role is hybrid with on-site work as needed, located in Surrey.

You will review service activities to improve delivery and customer experience, develop support approaches, maintain product knowledge and coordinate administrative support.