Hybrid Service Support Advisor — Customer Experience

The Hyde Group; Havant; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension

Holiday entitlement

Life assurance

Flexible benefits platform

Learning and career development

Hybrid working

Job summary

The Hyde Group is seeking a Service Support Advisor to join our collaborative team in Havant. This hybrid role requires three days in the office and two days remote, offering a salary up to £28,000 and a focus on improving resident experience through repairs enquiries and administrative support.

You will be the main point of contact for escalated repairs queries, support complaint resolution, and coordinate with trades staff and internal teams.

Qualifications

• Proven experience in customer service, administration or operational support.
• Strong communication skills, with the ability to respond clearly and professionally to customers and colleagues.
• A proactive mindset and passion for improving customer experience and service standards.
• The ability to work collaboratively with internal teams, trades staff, contractors and suppliers.
• Good organisational skills, attention to detail and confidence using Microsoft Office, including Word, Excel and PowerPoint.

Responsibilities

• Handle repairs enquiries from the Customer Services Centre and provide clear support.
• Collaborate with trades staff, contractors and internal teams to resolve issues.
• Assist with customer complaints on property repairs and support investigations.
• Maintain accurate records of customer interactions and survey feedback.
• Manage team mailboxes and provide administrative support to resolve requests.

Skills

Customer service

Administration

Communication skills

Organisational skills

Attention to detail

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

The Hyde Group is seeking a Service Support Advisor to join our collaborative team in Havant. This hybrid role requires three days in the office and two days remote, offering a salary up to £28,000 and a focus on improving resident experience through repairs enquiries and administrative support.

You will be the main point of contact for escalated repairs queries, support complaint resolution, and coordinate with trades staff and internal teams.