Hybrid Service Support Administrator - Children's Services

Lincolnshire Community Health Service NHS Trust; Lincoln; On-site; GBP 23,000 - 26,000; Full time

Job summary

Lincolnshire Community Health Service NHS Trust is seeking a Service Support Administrator (Band 3) to deliver a range of secretarial and administrative tasks within the Children and Young People’s administration team.

The role supports patients from referral through to treatment, managing appointments, monitoring pathways, and handling enquiries. You will work with clinicians and partners to maintain high service standards and accurate communications.

Qualifications

• Level 3 vocational qualification or equivalent.
• Level 3 Word processing or typing qualification or equivalent.

Responsibilities

• Manage appointments and waiting lists to ensure timely access.
• Schedule, monitor and manage patient appointments and pathways.
• Provide patients with accurate information and assist with rescheduling or cancellations.
• Maintain communication between patients and clinical teams.
• Record, update and report patient data using Trust systems.
• Audio typing and transcribing meeting minutes.

Skills

Excellent communication

Organisational skills

Relationship building

Education

Level 3 vocational qualification

Level 3 Word processing qualification

Tools

Excel

Word

Outlook

Job description

Lincolnshire Community Health Service NHS Trust is seeking a Service Support Administrator (Band 3) to deliver a range of secretarial and administrative tasks within the Children and Young People’s administration team.

The role supports patients from referral through to treatment, managing appointments, monitoring pathways, and handling enquiries. You will work with clinicians and partners to maintain high service standards and accurate communications.