Service Support Administrator - Band 3

Lincolnshire Community Health Service NHS Trust; Lincoln; On-site; GBP 23,000 - 26,000; Full time

Job summary

Lincolnshire Community Health Service NHS Trust is seeking a Service Support Administrator (Band 3) to deliver a range of secretarial and administrative tasks within the Children and Young People’s administration team.

The role supports patients from referral through to treatment, managing appointments, monitoring pathways, and handling enquiries. You will work with clinicians and partners to maintain high service standards and accurate communications.

Qualifications

• Level 3 vocational qualification or equivalent.
• Level 3 Word processing or typing qualification or equivalent.

Responsibilities

• Manage appointments and waiting lists to ensure timely access.
• Schedule, monitor and manage patient appointments and pathways.
• Provide patients with accurate information and assist with rescheduling or cancellations.
• Maintain communication between patients and clinical teams.
• Record, update and report patient data using Trust systems.
• Audio typing and transcribing meeting minutes.

Skills

Excellent communication

Organisational skills

Relationship building

Education

Level 3 vocational qualification

Level 3 Word processing qualification

Tools

Excel

Word

Outlook

Job description

Lincolnshire Community Health Service NHS Trust

Service Support Administrator - Band 3

The closing date is 20 November 2026

Are you an experienced administrator who wants a new challenge? Come and work in our Children and Young Peoples administration team providing quality administrative services to clinicians across multiple services.

Our expanding children's services portfolio, offers support to families referred to Child Therapy services, Community Paediatrics and Children In Care along with other community based children's services across the whole of Linconshire

You will be delivering a diverse range of secretarial and administrative tasks, working alongside a team of experienced and knowledgeable staff to ensure a high standard of service is delivered for patients, parents and clinicians. This post offers the opportunity to learn and enhance your skill set due to the diversity of the services you will be working with.

You will be responsible for supporting patients from referral through to treatment by scheduling and managing appointments, monitoring patient pathways, responding to enquiries, and ensuring all information is communicated accurately and promptly.

Main duties of the job

• Manage waiting lists to ensure timely access to appointments
• Schedule, monitor, and manage appointments
• Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
• Maintain effective communication between patients, and clinical teams.
• Record, update, and report patient and performance data using Trust information systems.
• Proficient in audio typing and transcribing reports and meeting minutes
• Identify and escalation operational issues to line management.
• Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns.
• Ensure compliance with Trust policies, and Service Standard Operation Procedures

About us

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev

Job responsibilities

A detailed job description including a person specification has been uploaded wit this vacancy. This includes a list of responsibilities, Skills and competencies for the role

Qualifications

• Level 3 vocational qualification in relevant subject or equivalent
• Level 3 Word processing or typing qualification or equivalent

Skills

• Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels
• Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail
• Ability to establish and maintain working relationships at all levels internally and externally

Knowledge

• Knowledge of confidentiality and data protection Knowledge of medical terminology Page 7 of 8 legislation and is able to use discretion where necessary
• Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook

Experience

• Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
• Previous experience of audio typing and transcribing of meeting minutes
• Previous experience of working towards targets/deadlines
• Previous experience of validating data against reports.

specific requirements

• Previous experience of validating data against reports.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Lincolnshire Community Health Service NHS Trust