Clinical Admin Specialist – Patient Pathways (Hybrid)

Transformation Unit; Lincoln; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking an experienced Service Support Administrator (Band 3) to support the Children and Young People’s administration team. You will handle a diverse set of secretarial and administrative tasks across services, from referrals to appointment management, ensuring smooth patient pathways.

You will work with clinicians and staff to schedule, monitor and report on appointments, while maintaining high data accuracy and confidentiality.

Qualifications

• Level 3 vocational qualification or equivalent.
• Level 3 Word processing or typing qualification or equivalent.
• Excellent written and verbal communication skills.
• Excellent organisational skills; ability to prioritise and manage workload.

Responsibilities

• Manage waiting lists and ensure timely access to appointments.
• Schedule, monitor and manage patient appointments.
• Provide patients with accurate information and respond to inquiries.
• Maintain communication between patients and clinical teams.
• Record, update and report patient and performance data.
• Proficient in audio typing and transcribing reports/minutes.
• Identify and escalate operational issues to line management.
• Support service performance by meeting reporting deadlines.
• Ensure compliance with Trust policies and procedures.

Skills

Communication skills

Organisational skills

Relationship building

Education

Level 3 vocational qualification

Level 3 Word processing/typing qualification

Tools

Excel

Word

Outlook

Job description

Lincolnshire Community Health Services NHS Trust is seeking an experienced Service Support Administrator (Band 3) to support the Children and Young People’s administration team. You will handle a diverse set of secretarial and administrative tasks across services, from referrals to appointment management, ensuring smooth patient pathways.

You will work with clinicians and staff to schedule, monitor and report on appointments, while maintaining high data accuracy and confidentiality.