Service Support Administrator - Band 3

Transformation Unit; Lincoln; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking an experienced Service Support Administrator (Band 3) to support the Children and Young People’s administration team. You will handle a diverse set of secretarial and administrative tasks across services, from referrals to appointment management, ensuring smooth patient pathways.

You will work with clinicians and staff to schedule, monitor and report on appointments, while maintaining high data accuracy and confidentiality.

Qualifications

• Level 3 vocational qualification or equivalent.
• Level 3 Word processing or typing qualification or equivalent.
• Excellent written and verbal communication skills.
• Excellent organisational skills; ability to prioritise and manage workload.

Responsibilities

• Manage waiting lists and ensure timely access to appointments.
• Schedule, monitor and manage patient appointments.
• Provide patients with accurate information and respond to inquiries.
• Maintain communication between patients and clinical teams.
• Record, update and report patient and performance data.
• Proficient in audio typing and transcribing reports/minutes.
• Identify and escalate operational issues to line management.
• Support service performance by meeting reporting deadlines.
• Ensure compliance with Trust policies and procedures.

Skills

Communication skills

Organisational skills

Relationship building

Education

Level 3 vocational qualification

Level 3 Word processing/typing qualification

Tools

Excel

Word

Outlook

Job description

Employer Lincolnshire Community Health Services NHS Trust Employer type NHS Site Beech House Town Lincoln Salary £25,760 - £27,476 Per annum Salary period Yearly Closing 20/11/2026 08:00

Service Support Administrator - Band 3

Band 3

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at LCHS.

We are always keen to welcome highly skilled, committed and compassionate individuals to our teams – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Our Group values guide everything we do. They are:

Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.

Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.

Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the LCHG team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

REMEMBER - Please ensure you read all information prior to applying for any job roles. Please note any CV's or covering letters received via email will not be accepted without an online application being completed. Any applications via agency will also not be accepted.

Job overview

Are you an experienced administrator who wants a new challenge? Come and work in our Children and Young Peoples administration team providing quality administrative services to clinicians across multiple services.

Our expanding children's services portfolio, offers support to families referred to Child Therapy services, Community Paediatrics and Children In Care along with other community based children's services across the whole of Linconshire

You will be delivering a diverse range of secretarial and administrative tasks, working alongside a team of experienced and knowledgeable staff to ensure a high standard of service is delivered for patients, parents and clinicians. This post offers the opportunity to learn and enhance your skill set due to the diversity of the services you will be working with.

You will be responsible for supporting patients from referral through to treatment by scheduling and managing appointments, monitoring patient pathways, responding to enquiries, and ensuring all information is communicated accurately and promptly.

Main duties of the job

• Manage waiting lists to ensure timely access to appointments
• Schedule, monitor, and manage appointments
• Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
• Maintain effective communication between patients, and clinical teams.
• Record, update, and report patient and performance data using Trust information systems.
• Proficient in audio typing and transcribing reports and meeting minutes
• Identify and escal operational issues to line management.
• Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns.
• Ensure compliance with Trust policies, and Service Standard Operation Procedures

Working for our organisation

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Detailed job description and main responsibilities

A detailed job description including a person specification has been uploaded wit this vacancy. This includes a list of responsibilities, Skills and competencies for the role

Person specification

Qualifications

• Level 3 vocational qualification in relevant subject or equivalent
• Level 3 Word processing or typing qualification or equivalent

Skills

• Excellent written and verbal communication skills – ability to liaise with staff and members of the public at all levels
• Excellent organisational skills – able to manage busy workload, prioritise work and have a good attention to detail
• Ability to establish and maintain working relationships at all levels internally and externally

Knowledge

• Knowledge of confidentiality and data protection Knowledge of medical terminology Page 7 of 8 legislation and is able to use discretion where necessary
• Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook

Experience

• Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
• Previous experience of audio typing and transcribing of meeting minutes
• Previous experience of working towards targets/deadlines
• Previous experience of validating data against reports.

specific requirements

• Previous experience of validating data against reports.

Enjoy a better quality of life in one of the UK's most welcoming counties.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.

Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 3 month period.

Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check.

We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.

Support and/or assistance with completing an application form is available from the Human Resources Team by calling 01522 572889.

We encourage and support vaccination update as this remains the best line of defence against COVID19.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement

Due to the high volume of applications we receive, LCHS reserves the right to close this advert prior to the closing date.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Janet Pardoe Job title Operational Lead CYP Email address [e-mail] Telephone number 07827 881004 Additional information Janet Pardoe [e-mail]/ 07827 881004