Customer Service Coordinator

Johnson Controls; Manchester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days leave

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Cycle-to-work scheme

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls in Manchester (Tyco Park) is seeking a Service Operations Specialist for a full-time, hybrid role. You will coordinate maintenance schedules, liaise with customers by phone and email, and support a busy scheduling team across internal and national client accounts.

The position requires strong communication, multitasking, and problem-solving skills, with a friendly, collaborative team culture and clear opportunities for progression. Hybrid work begins after a 6-month period.

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency in using multiple PC applications.

Responsibilities

• Coordinating engineer appointments and managing dynamic diaries.
• Communicating with customers via phone and email to confirm schedules and resolve queries.
• Ordering parts, securing purchase orders, and completing permits.
• Navigating multiple customer portals and internal systems.
• Collaborating with Service Managers to optimize engineer productivity.
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors.
• Supporting KPIs and reporting to the Planning Team Manager.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Problem solving

PC applications

Tools

GANT-based planning

Dispatch software

Job description

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What We Offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days- up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team-working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

What We Look For

• At least 1 year of customer service experience
• Excellent communication skills-written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work - this could be just the opportunity for you.

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