Hybrid Service Delivery Officer–Planning & Building Control

Nottingham City Council; Nottingham; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is recruiting a Service Delivery Officer on a permanent basis to join the Planning and Building Control Support Team. Based at Loxley House in Nottingham, you will provide high‑quality administrative and operational support to planning and building control officers, developers and other stakeholders.

Working in a busy local authority, you will manage enquiries, maintain records in specialist systems, help progress planning applications, and contribute to service

Qualifications

• Experience in administrative, customer service or operational support in a busy office.
• Ability to manage customer enquiries with clear, professional guidance.
• Strong organisational skills and ability to prioritise multiple workstreams.
• Experience maintaining records and working with business systems.
• Proficient with Microsoft Office and diverse digital platforms.

Responsibilities

• Provide high quality administrative and operational support to planning and building control officers.
• Manage a wide range of enquiries and maintain accurate records in specialist systems.
• Support progression of planning and building control applications following procedures.
• Assist with service improvements and performance monitoring initiatives.
• Collaborate with customers, developers, councillors and stakeholders to deliver a responsive service.
• Mentor and support colleagues as part of the team development.

Skills

Administrative experience

Customer service

Organisational skills

Record keeping

Digital systems proficiency

Effective communication

Tools

MS Office

Case management systems

Document management systems

Job description

Nottingham City Council is recruiting a Service Delivery Officer on a permanent basis to join the Planning and Building Control Support Team. Based at Loxley House in Nottingham, you will provide high‑quality administrative and operational support to planning and building control officers, developers and other stakeholders.

Working in a busy local authority, you will manage enquiries, maintain records in specialist systems, help progress planning applications, and contribute to service