Service Delivery Analyst - ITSM & Improvement (Hybrid)

Anson McCade Pty; West of England; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Performance-related bonus up to £2,500

Pension contributions up to 14%

Up to 15 days flexi leave

Paid overtime opportunities

Enhanced parental leave

Subsidised meals

Free onsite parking

Job summary

Anson McCade Pty is seeking a Service Delivery Analyst to join a UK defence and technology sector organisation in Bristol. The role focuses on ITIL-based service management, incident/change/problem management, and cross-team coordination within IT Operations and Infrastructure projects.

With around 2–5 years of IT service delivery experience, you will monitor performance, produce reports, and identify improvement opportunities while collaborating with stakeholders and ensuring effective service

Qualifications

• Around 2–5 years of experience within IT Service Delivery, ITSM, Service Management or IT Operations.
• ITIL Foundation certification (V3 or above).
• Good understanding of Incident, Change and Problem Management.

Responsibilities

• Support ITIL-based service management processes, including Incident, Change and Problem Management.
• Coordinate service delivery activities across multiple IT teams and business functions.
• Monitor service performance, maintain accurate records and produce service reports.
• Analyse service data and identify trends, recurring issues and areas for improvement.
• Support continual service improvement initiatives, helping to enhance existing processes and ways of working.
• Liaise with internal stakeholders to ensure effective communication and resolution of service-related issues.
• Contribute to the development and implementation of service management procedures and best practices.

Skills

Organisational skills

Communication skills

Stakeholder management

Continuous improvement mindset

Education

ITIL Foundation certification

Tools

ServiceNow

Remedy

Jira

Job description

Anson McCade Pty is seeking a Service Delivery Analyst to join a UK defence and technology sector organisation in Bristol. The role focuses on ITIL-based service management, incident/change/problem management, and cross-team coordination within IT Operations and Infrastructure projects.

With around 2–5 years of IT service delivery experience, you will monitor performance, produce reports, and identify improvement opportunities while collaborating with stakeholders and ensuring effective service