Customer Advisor

The AA; Oldbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free AA breakdown membership from day

Exclusive discounts on AA products (e”

Employee discount scheme on healthcare

Wellbeing support (EAP & 24/7 remoteGP

25 days annual leave

Free onsite parking

Transport links (shuttle bus & metro)

Pension with up to 7% employer contrib

Job summary

The AA is seeking a Customer Service Advisor for its PrestigeSmartCare team in Oldbury. This permanent, full-time role is office-based, 40 hours per week, with a salary of £25,901.

You will be the main contact for customers while their vehicle is in maintenance and repair, using detailed scripts to gather information and determine the best action. Maintain knowledge of products and services, push for better service, and stay calm during peak call times to deliver an exceptional experience that

Qualifications

• Role involves using detailed scripts to gather information from calls and determine the best action.
• Maintain knowledge of products and services and learn new information to assist customers.

Responsibilities

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

Job description

Role:Customer Service Advisor - PrestigeSmartCare
Salary:£25,901
Location:Oldbury
Workstyle:Office based
Contract:Permanent Full-time
Hours:40 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays 09:00-13:00

Who are the Prestige team?

Our Prestige Service Advisorsare responsible fordelivering and sustaining a fantastic experience for all our service,maintenanceandrepair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in ournetwork centres.

Here’s what we offer you

• FreeAA breakdown membership from day one, giving you peace of mind wherever you go
• Exclusive discounts on AA productsincluding car and homeinsurance
• A fantastic employee discount schemeoffering great discounts onhealthcare, shopping, tech vouchers, holidays, and more
• Wellbeing support when you need it, including a dedicated Employee Assistance Programme and 24/7 remote GP access for you and your family
• 25 days annual leave, with the option to purchase additional holidays to suit your lifestyle
• Free onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)
• Special offers and events through the Quorum Park app, with access to exclusive discounts and community activities
• Access to employee inclusivity awareness networks, helping you connect, belong and thrive
• A competitive worksavepensionscheme with up to7% employercontribution
• The potential to upskill into other areas to increase your earning potential
• Plus, so much more!

What will the role involve?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

We're looking for someone to become:

A natural motivator: You stay focused on your goals and bring determination and drive to everything you do

A strong socialiser: You build effective relationships with ease, adapting your approach and thriving in a people-focused environment

A proactive self-starter: You take ownership and pride in your work, stepping forward to get things done without needing to be prompted

A calm and composed operator: You handle pressure confidently, stay resilient, and navigate setbacks with a steady and solutions-focused mindset