Hybrid Senior HR Operations Specialist Onboarding & Payroll

BSI; Milton Keynes; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

27 days annual leave

Paid sick leave

Bank holidays

Health insurance

Life insurance

Pension plan with company contribution

Car allowance

Income protection

Paid maternity leave

Paid paternity leave

Paid parental leave

Adoption leave

Compassionate leave

Bereavement leave

Learning and development opportunities

Flexible benefits

Job summary

BSI is hiring a People Operations Senior Associate in Milton Keynes (Hybrid). You will deliver HR operational support across the employee lifecycle, manage onboarding, payroll coordination, data management, and escalations, while coaching a small team to drive continuous improvement and an excellent employee experience.

You will work within our shared services framework, ensuring timely, accurate HR services and contributing to process improvements and broader HR projects.

Qualifications

• 5+ years in HR operations, HR shared services, or HR administration.
• Strong understanding of HR policies, procedures, and lifecycle processes.
• Experience with HR systems, HCM platforms, or ticketing systems.
• Experience coaching others against operational KPIs or service standards.
• Excellent organisational skills with keen data accuracy.
• Strong written and verbal communication skills.
• Ability to handle confidential information professionally.
• Strong problem-solving and judgement in a fast-paced environment.
• Business English proficiency.

Responsibilities

• Deliver HR services in line with SLAs, processes, and standards.
• Manage onboarding, changes, and offboarding activities.
• Maintain accurate employee records in HR systems.
• Respond to queries via shared inboxes or HR platforms.
• Escalate complex HR queries as needed.
• Prepare and validate payroll inputs for processing.
• Generate standard HR data reports and support audits.

Skills

HR operations

HR policies

HR systems

Coaching others

Organisational skills

Communication skills

Confidentiality

Problem solving

Business English

Tools

HRIS / HR systems

HCM platforms

Workflow / ticketing systems

Job description

BSI is hiring a People Operations Senior Associate in Milton Keynes (Hybrid). You will deliver HR operational support across the employee lifecycle, manage onboarding, payroll coordination, data management, and escalations, while coaching a small team to drive continuous improvement and an excellent employee experience.

You will work within our shared services framework, ensuring timely, accurate HR services and contributing to process improvements and broader HR projects.