Hybrid Senior Complex Home Insurance Claims Handler

Lloyds Banking Group; Halifax; Híbrido; GBP 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

24 days holiday

Wellbeing programs

Descripción de la vacante

Lloyds Banking Group is seeking a Complex Loss Claim Handler in Halifax to manage a portfolio of complex home insurance claims from start to finish. You will guide customers through the claims process, coordinating with partners and stakeholders to secure fair outcomes.

The role demands strong investigative and analytical skills, effective communication, and the ability to balance customer care with cost controls. Hybrid working applies with office-based days at Halifax Trinity Road.

Formación

• Experience handling insurance claims or working within the insurance industry.
• Strong communication skills, both written and verbal.
• Ability to build trust and rapport with customers.
• Confidence managing multiple cases and prioritising workloads.
• Strong investigation and analytical skills.
• Ability to work collaboratively with a range of internal and external stakeholders.
• Experience of claims recovery, liability claims or legal processes would be beneficial but is not essential.

Responsabilidades

• Managing a caseload of complex insurance claims through to resolution.
• Acting as the main point of contact for customers, keeping them informed and supported throughout their claim.
• Reviewing information, evidence and documentation to assess claims and make informed decisions.
• Working with colleagues, repair partners, suppliers, solicitors and other insurers to progress claims efficiently.
• Identifying opportunities to recover costs where another party may be responsible.
• Ensuring claims are settled fairly, in line with policy terms and industry regulations.
• Delivering excellent customer service while managing costs effectively.

Conocimientos

Insurance claims experience

Communication skills

Trust & rapport

Prioritisation

Investigation skills

Stakeholder collaboration

Claims recovery knowledge

Descripción del empleo

Lloyds Banking Group is seeking a Complex Loss Claim Handler in Halifax to manage a portfolio of complex home insurance claims from start to finish. You will guide customers through the claims process, coordinating with partners and stakeholders to secure fair outcomes.

The role demands strong investigative and analytical skills, effective communication, and the ability to balance customer care with cost controls. Hybrid working applies with office-based days at Halifax Trinity Road.