Hybrid Insurance Support Advisor – Customer Care Pro

Lloyds Banking Group; Halifax; Híbrido; GBP 26 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension contribution up to 15%

Annual performance bonus

Share schemes (free shares)

Discounts on shopping

22 days holiday

Resumo da oferta

Lloyds Banking Group in Halifax is hiring an Insurance Customer Support Advisor on a 35-hour, full-time hybrid basis. You will take customer calls, help with home insurance products, and aim for first contact resolution.

The role emphasizes relationship building, empathy, and excellent communication across phone, digital and web chat, with training provided and opportunities for career progression.

Qualificações

• You are a people person and work well with your team.
• You show emotional intelligence to understand customer needs.
• You support vulnerable customers with care.
• You handle customer queries via phone, digital and web chat.
• You maintain detail and clear written and verbal communication.

Responsabilidades

• Handle customer calls and resolve on first contact where possible.
• You understand customer needs and provide product information.
• You maintain compliant, customer-focused service via Lloyds channels.

Conhecimentos

People skills

Emotional intelligence

Customer service

Descrição da oferta de emprego

Lloyds Banking Group in Halifax is hiring an Insurance Customer Support Advisor on a 35-hour, full-time hybrid basis. You will take customer calls, help with home insurance products, and aim for first contact resolution.

The role emphasizes relationship building, empathy, and excellent communication across phone, digital and web chat, with training provided and opportunities for career progression.