Hybrid Claims Owner – End-to-End Insurance Claims

Lloyds Banking Group; Halifax; Híbrido; GBP 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension up to 15%

Group performance share

Share schemes

Wellbeing initiatives

Parental leave

26 days holidays

Descripción de la vacante

Lloyds Banking Group in Halifax/Leeds is seeking a Hybrid Claims Owner to join General Insurance Customer Operations. This full-time role (35 hours) requires a rotational shift pattern across operational hours and a hybrid work style with at least two days per week on site.

You will own end-to-end customer claims, balance empathy with policy guidance, and collaborate with Hybrid Field Consultants to deliver fair outcomes while upholding risk controls and product terms.

Formación

• Customer-first mindset and rapport building.
• Collaborative teamwork in a hybrid Ops environment.
• Knowledge of insurance contracts and FCA requirements.

Responsabilidades

• Own end-to-end claims journey from start to resolution.
• Lead investigations, validation and progression of claims.
• Collaborate with Hybrid Field Consultants to achieve fair outcomes.
• Maintain compliance with product terms and risk controls.

Conocimientos

Customer-first mindset

Collaborative approach

Work with Hybrid Field Consultants

Insurance knowledge

Communication skills

Investigations leadership

Risk management

Descripción del empleo

Lloyds Banking Group in Halifax/Leeds is seeking a Hybrid Claims Owner to join General Insurance Customer Operations. This full-time role (35 hours) requires a rotational shift pattern across operational hours and a hybrid work style with at least two days per week on site.

You will own end-to-end customer claims, balance empathy with policy guidance, and collaborate with Hybrid Field Consultants to deliver fair outcomes while upholding risk controls and product terms.