Hybrid Security Vetting Case Assistant

Brook Street; Glasgow; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Brook Street in Glasgow is hiring for a Case Assistant (Security Vetting). The role involves reviewing vetting applications, verifying identities, and contacting stakeholders to obtain required information.

You will handle sensitive data securely and contribute to a precise, customer-focused service. Training lasts up to 10 weeks with initial days in the office; after training, the role offers hybrid working (3 days in office, 2 days from home).

Qualifications

• Attention to detail with a quality-first mindset.
• Ability to work both independently and in a team.
• Excellent verbal and written communication skills.
• Strong IT skills including MS Office.
• Comfort handling sensitive information securely at all times.

Responsibilities

• Carry out full reviews of vetting applications, including identity verification and checks.
• Respond to enquiries and obtain information from subjects, sponsors and stakeholders via email and phone.
• Handle sensitive information securely and confidentially.
• Deliver a high-quality, customer-focused service while learning the end-to-end vetting process.
• Support colleagues and applications through appropriate actions and interventions.
• Move between administrative duties to meet business needs.
• Make impartial, well-reasoned decisions in line with process requirements.
• Work at pace to meet targets without compromising quality.

Skills

Attention to detail

Independent worker

Verbal & written communication

IT skills

Handling sensitive information

Customer service oriented

Experience with bespoke IT systems

Tools

Microsoft Office (Word & Outlook)

Bespoke IT systems

Job description

Brook Street in Glasgow is hiring for a Case Assistant (Security Vetting). The role involves reviewing vetting applications, verifying identities, and contacting stakeholders to obtain required information.

You will handle sensitive data securely and contribute to a precise, customer-focused service. Training lasts up to 10 weeks with initial days in the office; after training, the role offers hybrid working (3 days in office, 2 days from home).