Vetting Case Assistant — Hybrid (Training + SC Clearance)

Brook Street; York and North Yorkshire; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Armed Forces Covenant commitments

Disability Confident Leader

Defence Employer Recognition Scheme -

Guaranteed interview for PSR Sourcer (

Job summary

Brook Street in York is recruiting a Case Assistant to support the end-to-end vetting process, handling sensitive information with care and delivering high-quality customer service.

You will complete full reviews of vetting applications, communicate securely by email and phone, and learn the end-to-end process during a structured training programme with office-based attendance for 10 weeks, then a 3:2 office/home pattern.

Qualifications

• Excellent attention to detail and a quality-first mindset.
• Confident working independently and in a team.
• Clear verbal and written communication with a professional approach.
• Ability to handle sensitive information securely and consistently.
• Experience using bespoke IT systems is advantageous.
• Strong customer service orientation and ability to stay composed under pressure.

Responsibilities

• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks.
• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone, handling sensitive customer information securely.
• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process.
• Supporting colleagues and applications through appropriate actions and interventions.
• Moving between different administrative duties as required to meet business needs.
• Making impartial, well-reasoned decisions in line with process requirements.
• Working at pace to meet targets without compromising quality.

Skills

Attention to detail

Independent and collaborative

Verbal and written communication

Microsoft Office

Handling sensitive information

Bespoke IT systems

Tools

Microsoft Office (Word and Outlook)

Job description

Brook Street in York is recruiting a Case Assistant to support the end-to-end vetting process, handling sensitive information with care and delivering high-quality customer service.

You will complete full reviews of vetting applications, communicate securely by email and phone, and learn the end-to-end process during a structured training programme with office-based attendance for 10 weeks, then a 3:2 office/home pattern.