Helpdesk Advisor

Brook Street; Glasgow; On-site; GBP 17,715 - 19,617; Full time

Benefits offered by this job

Guaranteed interview for veterans and military families

Disability Confident Leader benefits

Job summary

Brook Street is seeking a Helpdesk Advisor to join their team in Glasgow. This temporary role, available until September 2026, will require 3 days in the office and 2 days remote. As a Helpdesk Advisor, you will be the first point of contact for UKSV customers, providing professional advice and assistance.

Successful candidates will possess excellent communication skills, strong organisational abilities, and proficiency in Microsoft Office and Google Suite. This role promises a vibrant work environment with opportunities to support vital government services.

Qualifications

• Ability to handle a high volume of enquiries via phone, email, and digital platforms.
• Capable of resolving customer issues promptly and escalating complaints if necessary.
• Experience building and maintaining positive relationships with customers.

Responsibilities

• Act as the first point of contact for UKSV customers.
• Maintain accurate records and update information within IT systems.
• Support the delivery of service standards and KPIs.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Proficiency in Microsoft Office and Google Suite

Ability to multitask

Job description

Helpdesk Advisor - UKSV (Government Vetting Services)

Location: Glasgow (Central) - Hybrid (3 days in office, 2 days remote)

Type: Temporary (until September 2026) with high extension potential

Start Date: July 2026

Hours: Monday to Friday, standard hours

Pay: £12.86 per hour, paid weekly, increasing to £14.24 after 12 weeks

Our client, a reputable organisation delivering vital vetting services, is hiring for a Helpdesk Advisor to join their team in Glasgow. This role is perfect for someone who thrives in a fast-paced environment and enjoys delivering excellent customer service.

What you'll be doing:

• Act as the first point of contact for UKSV customers across all channels, providing professional advice and assistance.
• Handle a high volume of enquiries via phone, email, and digital platforms, ensuring quality and accuracy.
• Resolve customer issues promptly and escalating complaints when necessary.
• Maintain accurate records and update information within IT systems efficiently.
• Build and maintain positive relationships with customers through a customer-focused approach.
• Support the delivery of service standards and KPIs, contributing to a positive customer experience.

What you'll bring:

• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• A positive attitude towards customer service and personal development.
• Proficiency in Microsoft Office and Google Suite.
• Ability to multitask and adapt to changing workloads in a target-driven environment.

This is an exciting opportunity to join a dedicated team supporting vital government services. If you're passionate about helping others and thrive in a dynamic setting, we'd love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.