Hybrid Security/Portering Supervisor

Iss-Facility-Service; Coventry; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

ISS UK Limited in Coventry is seeking a Hybrid Security/Portering Supervisor to oversee daily operations across Portering and Security teams at University Hospital Coventry.

You will lead on service delivery, incident response, and safety compliance, coordinating staff and resources to ensure a safe, professional environment for patients, staff and visitors.

The role requires 4 on, 4 off shifts with day and night coverage, and a commitment to continuous improvement and customer service.

Qualifications

• Experience supervising Portering, Security, or Facilities teams.
• Experience managing staff performance and attendance.
• Experience dealing with incidents, emergencies and escalations.
• Experience completing reports and maintaining records.
• Experience working in a customer-focused environment.
• Evidence of continuing professional development.
• Supervisory qualification or equivalent practical experience.
• Understanding healthcare operational environments.
• Knowledge of health and safety legislation.
• Understanding of conflict management and security principles.
• Knowledge of incident reporting and risk management.
• Understanding equality, diversity and inclusion principles.

Responsibilities

• Provide frontline supervision to Portering and Security teams.
• Allocate staff and resources to meet operational demands.
• Supervise movement of patients, equipment and specimens.
• Coordinate responses to security incidents and emergencies.
• Maintain patrols, access control, and visitor management.
• Respond to emergencies including fires, major incidents and business continuity.
• Monitor attendance, performance and wellbeing of staff.
• Ensure compliance with health and safety policies and training.

Skills

Team supervision

Incident management

Staff performance management

Customer-focused

Healthcare operations

Health & safety awareness

Conflict management

Equality & inclusion

Report writing

Education

Supervisory qualification

Job description

Location: Coventry, CV2 2DX (University Hospital)

Hours of work: 37.5

Contract Type: Permanent

We are seeking a Hybrid Security/Portering Supervisor to provide day-to-day operational supervision of both the Portering and Security teams, ensuring the safe, effective and professional delivery of services across the hospital.

The successful candidate will provide visible leadership, coordinate resources, and support a safe and secure environment for patients, staff and visitors.

Shift Pattern

• 4 on, 4 off rotation.
• Days and nights covered as part of the rota.
• Shifts run from 07:00 to 19:00 and 19:00 to 07:00.
• Flexibility is required to work solely on days or solely on nights for periods as operationally required.

Job Description

We are looking for a proactive and organised supervisor who can oversee operational activities, maintain service standards, respond to incidents, and ensure compliance with organisational policies, procedures and statutory requirements.

Working closely with Security and Portering supervisors, you will help deliver responsive patient movement services, site security and emergency response support.

Key Responsibilities

• Provide frontline supervision, guidance and support to Portering and Security Placemakers.
• Allocate staff and resources effectively to meet operational demands and service priorities.
• Supervise the movement of patients, equipment, specimens and goods throughout the hospital.
• Coordinate responses to security incidents and support officers during challenging situations.
• Ensure security patrols, access control processes, visitor management and incident reporting standards are maintained.
• Coordinate operational responses to emergency situations, including fire alarms, major incidents and business continuity events.
• Monitor attendance, performance standards, uniform compliance and support staff wellbeing and engagement.
• Ensure compliance with health and safety legislation, organisational policies, incident reporting requirements and mandatory training standards.

Professional and Personal Competencies/Qualifications

• Experience supervising teams within Portering, Security, Facilities Management or a similar operational environment.
• Experience managing staff performance and attendance.
• Experience dealing with incidents, emergencies and operational escalations.
• Experience completing reports and maintaining accurate records.
• Experience working within a customer-focused environment.
• Evidence of continuing professional development.
• Supervisory qualification or equivalent practical experience.
• Understanding of healthcare operational environments.
• Knowledge of health and safety legislation.
• Understanding of conflict management and security principles.
• Knowledge of incident reporting and risk management processes.
• Understanding of equality, diversity and inclusion principles.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]