Sector Supervisor

ISS Facilities Services; Norwich; On-site; GBP 26,000 - 34,000; Full time

Job summary

ISS is seeking a proactive and organised individual to manage multiple priorities and support operational delivery for mobile cleaning across the UK region. The role involves supervising front-line operatives, conducting site inspections, and ensuring adherence to client SLAs while maintaining strong client relationships.

As a mobile role, you will travel extensively within the designated UK sector, with a focus on delivering high-quality cleaning services and supporting recruitment and

Qualifications

• Supervisory or management experience.
• Experience within cleaning, facilities management, or soft services environments.
• Experience managing front-line teams.
• Strong customer service skills.
• Excellent communication skills.
• Ability to manage multiple priorities effectively.
• Full UK Driving Licence (company van provided).
• Strong organisational and problem-solving abilities.

Responsibilities

• Supervise and support front-line cleaning operatives across multiple sites.
• Provide operational cleaning cover when required.
• Conduct site inspections and quality audits to ensure service standards are met.
• Support recruitment, onboarding, and vetting activities.
• Deliver periodic carpet cleaning and deep cleaning services.
• Monitor attendance, absence reporting, and additional hours requirements.
• Ensure compliance with company procedures, security requirements, and client SLAs.

Skills

Supervisory experience

Facilities management

Team management

Customer service

Communication skills

Multitasking

UK Driving Licence

Organisational skills

Problem solving

Job description

Location: Norwich / Various locations - mobile role

Hours of work: 40

Contract Type: Fixed Term Contract - 12 months

Job Description

We are looking for a proactive and organised individual who can manage multiple priorities, support operational delivery, and maintain positive client relationships.

The successful candidate will play a key role in driving team performance, responding to service requirements, and ensuring cleaning operations run efficiently across the region.

Key Responsibilities

• Supervise and support front-line cleaning operatives across multiple sites.
• Provide operational cleaning cover when required.
• Conduct site inspections and quality audits to ensure service standards are met.
• Support recruitment, onboarding, and vetting activities.
• Deliver periodic carpet cleaning and deep cleaning services.
• Monitor attendance, absence reporting, and additional hours requirements.
• Ensure compliance with company procedures, security requirements, and client SLAs.

Professional and Personal Competencies/Qualifications

• Supervisory or management experience.
• Experience within cleaning, facilities management, or soft services environments.
• Experience managing front-line teams.
• Strong customer service skills.
• Excellent communication skills.
• Ability to manage multiple priorities effectively.
• Full UK Driving Licence (company van provided).
• Strong organisational and problem-solving abilities.

Additional Information

This is a mobile role supporting sites within the designated UK sector/region.

Candidates should be comfortable travelling extensively throughout the region and ideally be based within reasonable commuting distance of the operational area.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.