Support Services Operator

ISS UK Limited; Coventry; On-site; GBP 14,000 - 21,000; Full time

Job summary

ISS UK Limited is seeking a Car Parking and Access Control Administrator in Coventry. You will provide administrative and customer support for car parking and security access control services, handling permit administration and enquiries.

Proficiency in Excel and Word, attention to detail, and strong organisational skills are essential. The role supports daily operations, ensures policy-compliant processes, and reports issues to management.

Qualifications

• Excellent organisational skills with a focus on customer service.
• Proficient with Microsoft Excel and Word.
• Ability to work in a busy administrative environment.

Responsibilities

• Provide administrative and customer support for parking and access services.
• Assist with parking permit administration and access requests.
• Respond to customer enquiries professionally and promptly.
• Maintain records, databases and admin systems.
• Use Office 365 to complete tasks and manage information.
• Ensure processes comply with policies and procedures.
• Support daily parking operations and contribute to transport objectives.
• Identify and report issues to the manager.

Skills

Customer service

Time management

Attention to detail

Independent worker

Communication

Tools

Microsoft Excel

Microsoft Word

Job description

Car Parking and Access Control Administrator

Car Parking and Access Control Administrator

Location: Coventry, CV2 2DX

Hours of work: 37.5

Working Pattern: Monday - Friday 08:00 - 16:00

Contract Type: Permanent

Hourly Rate: £12.71

Do you have excellent organisational skills and a passion for providing great customer service? Are you confident using computer systems and enjoy working in a busy administrative environment?

As a Car Parking/Access Control Administration Support Officer, you will play a key role in supporting the effective day-to-day operation of car parking and security access control services, providing a responsive and accurate service to customers and colleagues.

The Role

• Provide efficient administrative and customer support for car parking and security access control services
• Assist with parking permit administration, enforcement processes and access control requests
• Respond to customer enquiries in a professional, helpful and timely manner
• Maintain accurate records, databases and administrative systems
• Use Microsoft Office 365, including Excel and Word, to complete administrative tasks and maintain information
• Ensure all parking and access control processes are managed in line with relevant policies and procedures
• Support the smooth day-to-day running of car parking operations and contribute to wider transport and environmental objectives
• Identify and report any issues or concerns relating to parking, access control or customer enquiries to the appropriate manager

About You

• Strong interpersonal and customer service skills
• Previous experience in a customer-facing role
• Excellent computer skills, particularly Microsoft Excel and Word
• Strong attention to detail with excellent organisational and multitasking skills
• A keen learner with a positive, can-do attitude
• Good timekeeping and the ability to work independently
• Able to remain focused and accurate when working on multiple tasks
• Reliable, organised and able to communicate effectively with customers and colleagues

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.