Hybrid Scheduling & Resource Planner

Serco; Liverpool; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Pension 6% employer matched

Annual leave 25 days + bank holidays

Life assurance 2x base salary

Flexible working to support work-life

Employee Assistance Programme

Serco Leisure Centre Discount 30%

Option to buy additional leave

Charitable payroll giving

wide range of discounts

Job summary

Serco is seeking a Scheduling Coordinator in the United Kingdom to ensure Environmental Services teams are effectively resourced. You will develop, maintain and optimise shift schedules, placing the right people in the right places at the right times.

You will work with Operational Managers, HR and Payroll to forecast demand, monitor attendance, and manage changes. The role is hybrid with weekly office attendance at Kirkby, and may require travel to sites during onboarding and busy periods.

Qualifications

• Previous experience in workforce scheduling, resource planning, or workforce management.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and problem-solving abilities.
• Experience using workforce management, scheduling, or rota systems; Time 2 Work advantageous.
• Strong analytical skills and confidence with workforce data and reports.
• Proficiency in Microsoft Excel and reporting tools.
• Excellent communication and stakeholder management.
• Collaborative approach and ability to build effective working relationships.

Responsibilities

• Create and maintain workforce schedules across Environmental Services operations.
• Allocate employees to shifts, locations, routes, and activities based on demand.
• Monitor availability and manage schedule changes due to absence, leave, training.
• Support workforce forecasting, capacity planning, and resource management.
• Coordinate agency, temporary, and overtime resource requirements when needed.
• Produce workforce planning reports and analyse metrics like absence and overtime.
• Collaborate with stakeholders to identify and address workforce risks.
• Ensure compliance with Working Time Regulations and contractual requirements.

Skills

Workforce scheduling

Resource planning

Analytical skills

Microsoft Excel

Tools

Time 2 Work

Job description

Serco is seeking a Scheduling Coordinator in the United Kingdom to ensure Environmental Services teams are effectively resourced. You will develop, maintain and optimise shift schedules, placing the right people in the right places at the right times.

You will work with Operational Managers, HR and Payroll to forecast demand, monitor attendance, and manage changes. The role is hybrid with weekly office attendance at Kirkby, and may require travel to sites during onboarding and busy periods.