Scheduling Coordinator

Serco; Liverpool; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Pension 6% employer matched

Annual leave 25 days + bank holidays

Life assurance 2x base salary

Flexible working to support work-life

Employee Assistance Programme

Serco Leisure Centre Discount 30%

Option to buy additional leave

Charitable payroll giving

wide range of discounts

Job summary

Serco is seeking a Scheduling Coordinator in the United Kingdom to ensure Environmental Services teams are effectively resourced. You will develop, maintain and optimise shift schedules, placing the right people in the right places at the right times.

You will work with Operational Managers, HR and Payroll to forecast demand, monitor attendance, and manage changes. The role is hybrid with weekly office attendance at Kirkby, and may require travel to sites during onboarding and busy periods.

Qualifications

• Previous experience in workforce scheduling, resource planning, or workforce management.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and problem-solving abilities.
• Experience using workforce management, scheduling, or rota systems; Time 2 Work advantageous.
• Strong analytical skills and confidence with workforce data and reports.
• Proficiency in Microsoft Excel and reporting tools.
• Excellent communication and stakeholder management.
• Collaborative approach and ability to build effective working relationships.

Responsibilities

• Create and maintain workforce schedules across Environmental Services operations.
• Allocate employees to shifts, locations, routes, and activities based on demand.
• Monitor availability and manage schedule changes due to absence, leave, training.
• Support workforce forecasting, capacity planning, and resource management.
• Coordinate agency, temporary, and overtime resource requirements when needed.
• Produce workforce planning reports and analyse metrics like absence and overtime.
• Collaborate with stakeholders to identify and address workforce risks.
• Ensure compliance with Working Time Regulations and contractual requirements.

Skills

Workforce scheduling

Resource planning

Analytical skills

Microsoft Excel

Tools

Time 2 Work

Job description

Salary: £30,000

Location: Hybrid working with attendance in our Kirkby, Liverpool office once per week. More frequent office attendance will be required during your initial onboarding and training period. Travel to operational sites will also be required as needed to support business and operational requirements.

All interviews will be held face-to-face at our Kirkby, Liverpool office.

Are you an organised and proactive planner with a talent for coordinating people, resources, and schedules?

We're looking for a Scheduling Coordinator to play a key role in ensuring our Environmental Services teams are resourced effectively to deliver exceptional operational performance.

Working closely with Operational Managers, Supervisors, HR, and Payroll teams, you'll be responsible for developing, maintaining, and optimising workforce schedules, ensuring the right people are in the right place at the right time. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys using data and planning to drive efficiency and service excellence.

What You'll Be Doing

• Creating and maintaining workforce schedules across Environmental Services operations.
• Allocating employees to shifts, locations, routes, and activities based on operational demand.
• Monitoring workforce availability and managing schedule changes resulting from absence, annual leave, training, and operational requirements.
• Supporting workforce forecasting, capacity planning, and resource management activities.
• Coordinating agency, temporary, and overtime resource requirements when needed.
• Producing workforce planning reports and analysing key metrics including absence, overtime, agency usage, vacancies, and productivity.
• Working collaboratively with operational stakeholders to identify and address workforce risks.
• Ensuring compliance with Working Time Regulations, company policies, and contractual requirements.
• Identifying opportunities to improve scheduling processes, workforce utilisation, and operational efficiency.

What We're Looking For

• Previous experience in workforce scheduling, resource planning, or workforce management.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent attention to detail and problem-solving abilities.
• Experience using workforce management, scheduling, or rota management systems (experience with Time 2 Work is advantageous but not essential).
• Strong analytical skills and confidence working with workforce data and reports.
• Proficiency in Microsoft Excel and reporting tools.
• Excellent communication and stakeholder management skills.
• A collaborative approach and ability to build effective working relationships.

Desirable

• Experience within Environmental Services, Facilities Management, Waste Management, or other operational service environments.
• Understanding of workforce forecasting and capacity planning principles.
• Knowledge of Working Time Regulations and absence management processes.
• Experience working within a fast-paced operational environment.

Benefits

• Pension 6% employer matched
• Annual leave 25 days + bank holidays
• Life assurance 2x base salary if in pension, (1x if not)
• Flexible working to support work-life balance

Other Notable Benefits

• Employee Assistance Programme
• 30% Serco Leisure Centre Discount
• Option to buy additional leave
• Charitable payroll giving
• A wide range of discounts

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).