Hybrid Sales Team Lead – B2C/B2B Growth & Coaching

CalAmp; Uxbridge; Hybrid; GBP 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid working environment

Competitive salary and benefits

Competitive Parental leave

Wellbeing and mental wealth focus

Direct impact on customer experience

Career development and progression

Supportive and collaborative team

Training and ongoing professional dev

Zusammenfassung

Tracker is hiring a Sales Team Leader to guide a mixed B2C/B2B sales team in a hybrid environment. You will manage daily activities, coach agents, and optimise lead handling across inbound and outbound channels to meet revenue targets.

You will work closely with marketing and partnerships, ensuring data integrity in the CRM, and you'll balance customer empathy with professional salesmanship while driving growth and customer satisfaction.

Qualifikationen

• Experience leading sales teams in a hybrid environment across both B2C and B2B markets.
• Demonstrated success in campaign-led sales, converting cold prospects, warm marketing leads, and opportunities within existing customer portfolios.
• A proactive approach to identifying and pursuing new business opportunities.
• Effective telephone communication skills and adaptability to manage high volumes of customer demand.
• Effective coaching skills and commitment to developing team member’s capabilities.
• Ability to manage competing priorities, meet deadlines and perform effectively under pressure.
• Ability to work independently and collaboratively within a team.
• Effective written, verbal and presentation skills in English.
• Experience using Salesforce is experience desirable.
• Proficiency in Microsoft Word, Excel, Outlook and telephony systems.

Aufgaben

• Lead by example by managing a personal hybrid sales target and demonstrating effective B2C and B2B closing techniques.
• Participate in live agent activities, providing real-time support and guidance on objection handling and closing across consumer and business queries.
• Coach and develop agents through daily huddles and regular training sessions, strengthening the team's ability to balance B2C empathy and B2B professionalism.
• Monitor daily activity levels, including talk time, call volumes, conversion rates - to drive consistent performance and results.
• Drive B2C internal sales by converting inbound consumer enquiries, web leads, and direct applications.
• Generate targeted outbound B2B opportunities by using SME data to engage prospective clients and build partnerships with local businesses.
• Maximize the impact of marketing campaigns by ensuring the team promptly prioritises, follows up on, and converts leads from digital and offline marketing initiatives.
• Lead targeted growth campaigns across the existing customer base to increase cross-sales, upselling, contract renewals, and customer win-backs.
• Continuously refine pitch scripts, messaging hooks and email cadences for each customer segment, including B2C consumers and B2B business owners.
• Partner closely with the Marketing team, providing timely feedback on lead quality and campaign performance to support ongoing optimisation.
• Maintain high standards of database hygiene by ensuring consistent CRM activity logging, call-outcome tracking and pipeline management across the team.

Kenntnisse

Leadership

B2C sales

B2B sales

Campaign sales

Coaching

CRM Salesforce

Communication

Multichannel

Data-driven

Time management

Tools

Salesforce

Excel

Outlook

Jobbeschreibung

Tracker is hiring a Sales Team Leader to guide a mixed B2C/B2B sales team in a hybrid environment. You will manage daily activities, coach agents, and optimise lead handling across inbound and outbound channels to meet revenue targets.

You will work closely with marketing and partnerships, ensuring data integrity in the CRM, and you'll balance customer empathy with professional salesmanship while driving growth and customer satisfaction.