Hybrid Sales Support & Order Processing Specialist

Volvo Group; Warwick; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension matched up to 5%

Medical Insurance (Bupa)

Employee Assistance Programme

Holiday entitlement 25→30 days + bank

Discounts (MyActiveDiscounts/MyGym)

Enhanced family-friendly policies

Job summary

Volvo Group is seeking a Sales Support Administrator for our Renault Trucks UK operation in Warwick. This hybrid role (60% office-based) supports the Sales Order Processing team, coordinating orders, tracking deliveries and providing timely updates to our dealer network.

You will work closely with Renault Trucks UK and Renault Trucks France, contributing to efficient order fulfillment and service excellence.

Qualifications

• Strong administrative skills and attention to detail to manage orders, records and information accurately.
• Experience in a commercial sales environment with understanding of customer requirements, order processes and deadlines.
• Customer-focused approach with timely updates, responding to queries and delivering a positive customer experience.
• Practical problem-solving mindset to investigate issues and balance priorities.
• Clear communication and interpersonal skills for collaboration with stakeholders.
• IT proficiency including SAP, Excel and Microsoft Office 365.

Responsibilities

• Support dealer network by providing timely order and delivery updates and resolving issues.
• Process and track customer orders, ensuring information is accurate and orders progress to delivery.
• Monitor factory delivery schedules, identify delays and coordinate with stakeholders to resolve.
• Investigate order processing errors, invoicing queries and vehicle claims with relevant teams.
• Maintain accurate vehicle information on the RAV portal and support dealer registrations.
• Coordinate fleet and demonstration vehicle orders with bodybuilder schedules and factory dates.
• Produce month-end sales and inventory reports and identify process improvements.

Skills

Administrative skills

Sales experience

Customer service

IT skills

Tools

SAP

Excel

Microsoft Office 365

Job description

Volvo Group is seeking a Sales Support Administrator for our Renault Trucks UK operation in Warwick. This hybrid role (60% office-based) supports the Sales Order Processing team, coordinating orders, tracking deliveries and providing timely updates to our dealer network.

You will work closely with Renault Trucks UK and Renault Trucks France, contributing to efficient order fulfillment and service excellence.