Roadside Customer Support Specialist Hybrid Rotating Shifts

Volvo Trucks; Warwick; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Employee Assistance Programme

Teleworking from abroad

Holiday entitlement

Parental leave

Discounts on purchases

Job summary

Volvo Trucks in Warwick is seeking a Roadside Customer Service professional to own breakdown cases across the UK, respond to calls from customers and dealerships, and keep customers moving.

The role provides training on Volvo systems like Microsoft Dynamics and One Case, with hybrid working (4 days in office, 1 day from home) and a salary up to £28,038 plus 18% shift allowance up to £33,084. Benefits are extensive.

Qualifications

• Customer-focused professional able to handle calls with confidence.
• Experience in retail or customer service-facing roles.
• Comfortable working on phones and managing cases with customers.
• Experience with CRM or case management systems is advantageous.
• Open to shift work to support 24/7 service.
• Strong written and verbal communication; team player.

Responsibilities

• Puts the customer first, delivering the best service and solution.
• Take ownership of breakdown cases across the UK to resolution.
• Answer calls from customers, dealerships and colleagues with clear updates.
• Collaborate with dealer network and UK colleagues for seamless service.
• Apply creative problem-solving to unexpected challenges.
• Use Volvo systems (Dynamics, One Case) to track and resolve cases.

Skills

Customer focus

Phone skills

CRM systems

Shift work

Written communication

Team player

Problem solving

Tools

Microsoft Dynamics

One Case

Job description

Volvo Trucks in Warwick is seeking a Roadside Customer Service professional to own breakdown cases across the UK, respond to calls from customers and dealerships, and keep customers moving.

The role provides training on Volvo systems like Microsoft Dynamics and One Case, with hybrid working (4 days in office, 1 day from home) and a salary up to £28,038 plus 18% shift allowance up to £33,084. Benefits are extensive.