Dealerpoint Manager - Bellshill

Volvo Group; Bellshill; On-site; GBP 50,000 - 65,000; Full time

Job summary

Renault Trucks Scotland, part of Volvo Group UK, seeks an experienced Dealerpoint Manager to lead our parts and workshop operations, driving profitability and customer service excellence. You will manage budgets, coach the team, and partner with senior stakeholders to deliver business plans and continuous improvement.

You will balance financial performance with operational excellence and employee engagement, ensuring high CSI and adherence to health and safety standards across the site.

Qualifications

• Experience leading a dealership/aftersales, workshop or parts team.
• Strong budgeting, financial reporting and KPI management abilities.
• Proven leadership and coaching experience with staff development.

Responsibilities

• Managing budgets, profit and loss, costs and operational KPIs.
• Driving workshop productivity, parts sales and Genuine Renault Service performance.
• Developing customer relationships, identifying new business opportunities and improving customer satisfaction (CSI).
• Leading, coaching and developing the team, with a focus on employee engagement and succession planning.
• Ensuring compliance with health and safety requirements, ISO 9001 and ISO 14001 standards.
• Working with internal stakeholders to deliver business objectives and continuous improvement.
• Maintain high operational standards and ensure the consistent application of Genuine Renault Service processes.
• Complete audits and management reports as required, providing accurate information and recommendations to support business decisions.

Skills

Leadership

Budgeting

KPIs

Customer service

Stakeholder management

Excel

PowerPoint

Tools

Microsoft Excel

Word

PowerPoint

Job description

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Renault Trucks Scotland | Part of Volvo Group UK

Lead the team. Drive performance. Deliver excellence.

Are you a commercially minded leader with a passion for developing people, growing profitability and delivering exceptional customer service?

Renault Truck Scotland is looking for an experienced Dealerpoint Manager to lead our team, drive operational performance and maximise business profitability across our parts and workshop operations.

This is an exciting opportunity for a customer-focused leader who can balance financial performance, operational excellence and employee engagement while ensuring the highest standards of service across our parts and workshop operations.

As Dealerpoint Manager, you will take full responsibility for the operational and financial performance of the site, leading your team to achieve business objectives, improve customer satisfaction and deliver sustainable growth.

Working closely with the Finance Controller, depot management team and wider business stakeholders, you will develop and deliver business plans, manage performance against budgets and KPIs, and create a culture of continuous improvement.

Key responsibilities include:

• Managing budgets, profit and loss, costs and operational KPIs.
• Driving workshop productivity, parts sales and Genuine Renault Service performance.
• Developing customer relationships, identifying new business opportunities and improving customer satisfaction (CSI).
• Leading, coaching and developing the team, with a focus on employee engagement and succession planning.
• Ensuring compliance with health and safety requirements, ISO 9001 and ISO 14001 standards.
• Working with internal stakeholders to deliver business objectives and continuous improvement.
• Maintain high operational standards and ensure the consistent application of Genuine Renault Service processes.
• Complete audits and management reports as required, providing accurate information and recommendations to support business decisions.

About you:

You will have a strong commercial mindset, excellent leadership skills and the ability to turn performance data into meaningful business improvements.

Ideally, you will bring:

• Management experience within a dealership, aftersales, workshop or parts environment.
• A good understanding of budgets, financial reporting and operational KPIs.
• Experience in motivating, coaching and developing teams.
• Excellent communication, customer service and stakeholder management skills.
• Good IT skills, including Microsoft Excel, Word and PowerPoint.
• Knowledge of HGVs, warranty processes and operator licensing regulations would be advantageous.

This is an excellent opportunity to make a real impact within Renault Trucks Scotland, part of Volvo Group UK, leading a team and driving business success in a customer-focused environment.

Renault Truck Scotland is an Equal Opportunities Employer.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.