Roadside Support Specialist – Hybrid & 24/7 Service

Volvo Group; Warwick; Hybride; GBP 28 000 - 31 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Healthcare (Bupa)

Employee Assistance Programme

Teleworking from abroad

Holiday allowance 33 days

Maternity/Paternity leave

Discounts on various purchases

Résumé du poste

Volvo Group in Warwick is seeking a Roadside Customer Service professional for a hybrid role. You will own breakdowns across the UK, delivering prompt support while upholding Volvo standards.

You will handle calls from customers, dealerships and colleagues, using Volvo systems to track and resolve cases. We offer a matched pension, Bupa healthcare, Employee Assistance Programme, 33 days holiday and other benefits.

Qualifications

• Experience in retail or customer service-facing roles.
• Ability to communicate clearly with drivers, fleet managers and business owners.
• Open to shift work to support 24/7 service.
• Strong written and verbal communication and proactive problem-solving.

Responsabilités

• Take ownership of breakdowns and repairs across the UK from first contact to resolution.
• Answer calls from customers, dealerships and colleagues with clear, timely updates.
• Collaborate with the dealer network to ensure seamless service restoration.
• Utilise Volvo systems such as Microsoft Dynamics and One Case to track and resolve cases.

Connaissances

Customer service

Phone support

Problem solving

Communication

Outils

CRM systems

Microsoft Dynamics

One Case

Description du poste

Volvo Group in Warwick is seeking a Roadside Customer Service professional for a hybrid role. You will own breakdowns across the UK, delivering prompt support while upholding Volvo standards.

You will handle calls from customers, dealerships and colleagues, using Volvo systems to track and resolve cases. We offer a matched pension, Bupa healthcare, Employee Assistance Programme, 33 days holiday and other benefits.