Sales Support Administrator

Volvo Group; Warwick; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension matched up to 5%

Medical Insurance (Bupa)

Employee Assistance Programme

Holiday entitlement 25→30 days + bank

Discounts (MyActiveDiscounts/MyGym)

Enhanced family-friendly policies

Job summary

Volvo Group is seeking a Sales Support Administrator for our Renault Trucks UK operation in Warwick. This hybrid role (60% office-based) supports the Sales Order Processing team, coordinating orders, tracking deliveries and providing timely updates to our dealer network.

You will work closely with Renault Trucks UK and Renault Trucks France, contributing to efficient order fulfillment and service excellence.

Qualifications

• Strong administrative skills and attention to detail to manage orders, records and information accurately.
• Experience in a commercial sales environment with understanding of customer requirements, order processes and deadlines.
• Customer-focused approach with timely updates, responding to queries and delivering a positive customer experience.
• Practical problem-solving mindset to investigate issues and balance priorities.
• Clear communication and interpersonal skills for collaboration with stakeholders.
• IT proficiency including SAP, Excel and Microsoft Office 365.

Responsibilities

• Support dealer network by providing timely order and delivery updates and resolving issues.
• Process and track customer orders, ensuring information is accurate and orders progress to delivery.
• Monitor factory delivery schedules, identify delays and coordinate with stakeholders to resolve.
• Investigate order processing errors, invoicing queries and vehicle claims with relevant teams.
• Maintain accurate vehicle information on the RAV portal and support dealer registrations.
• Coordinate fleet and demonstration vehicle orders with bodybuilder schedules and factory dates.
• Produce month-end sales and inventory reports and identify process improvements.

Skills

Administrative skills

Sales experience

Customer service

IT skills

Tools

SAP

Excel

Microsoft Office 365

Job description

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Salary: Competitive salary and annual company bonus
Location: Warwick, hybrid working with 60% office based
Travel: Occasional UK travel to customers, suppliers and dealers

At Renault Trucks UK, we are passionate about keeping businesses moving. From supporting essential industries to delivering innovative, reliable and award winning electric trucks, our work helps shape the future of transport.

Behind every successful vehicle delivery is a team of people making sure everything runs smoothly. From the moment an order is placed to the day a vehicle reaches its customer, accuracy, communication and teamwork make all the difference.

We are looking for a Sales Support Administrator to play a key role in our sales operations. You will help ensure customer orders are processed efficiently, deliveries meet expectations and our dealer network receives the support it needs.

• Pension scheme:Matched up to 5% of your salary, including death in service cover.
• Medical Insurance:Medical insurance coverage is provided by Bupa.
• Employee Assistance Programme:Take advantage of our wellness, mindfulness, and counselling services to support your overall wellbeing.
• Generous holiday allowance:Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.
• Enhanced family-friendly policies:including maternity leavewith 6 months full pay and 6 months half pay, as well as 5 week paternity leave.
• Strong administrative skills, with excellent attention to detail and the ability to manage orders, records and information accurately.
• Experience working in a commercial sales environment, with an understanding of customer requirements, order processes and the importance of meeting deadlines.
• A customer focused approach, with a commitment to providing timely updates, responding to queries and delivering a positive customer experience.
• A practical, problem solving mindset, with the confidence to investigate issues, manage competing priorities and find effective solutions.
• Clear communication and interpersonal skills, with the ability to build relationships and work collaboratively with a range of stakeholders.
• IT skills, including Microsoft Office 365, Excel and SAP, alongside a proactive and adaptable approach to managing workloads and improving processes.

What will you do?

You will be part of a busy, fast paced Sales Order Processing team, all reporting to the SOP Logistics and Inventory Manager.

You will also work closely with colleagues across Renault Trucks UK and Renault Trucks France, as well as the Sales team, dealer network, bodybuilders, national fleet account managers and external suppliers. Building these relationships will be essential to coordinating orders and delivering the service our fleet customers expect.

• Support our dealer network by providing timely order and delivery updates, responding to queries and resolving issues.
• Process and track customer orders, ensuring information is accurate and orders progress efficiently through to delivery.
• Monitor factory delivery schedules, identify potential delays and work with relevant stakeholders to find solutions.
• Investigate order processing errors, invoicing queries and vehicle claims, working with the relevant teams to find effective solutions.
• Maintain accurate vehicle information on the RAV portal, support dealer registration queries and help ensure legal and regulatory requirements are met.
• Coordinate fleet and demonstration vehicle orders, reviewing bodybuilder schedules against factory delivery dates to ensure everything stays on track.
• Produce month end sales and inventory reports, analyse information and identify opportunities to improve processes and ways of working.

All Volvo Group job adverts are open for a minimum of 10 working days from the posting date.

Internal Applications:

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.