Sales Support Administrator

Volvo Group; Radford Semele; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Medical Insurance (Bupa)

Employee Assistance Programme

25–30 days holiday (plus bank holidays

Discounts on purchases

Enhanced family-friendly policies

Job summary

Volvo Group in the United Kingdom is seeking a Sales Order Processing professional to support our dealer network, process orders, and coordinate deliveries for fleet customers. You will work closely with the SOP Logistics team and collaborate with Renault Trucks UK and France to ensure orders progress smoothly and on time.

The role requires strong administrative skills, attention to detail, and proficiency in MS Office 365, Excel, and SAP.

Qualifications

• Experience in a commercial sales environment and understanding of customer requirements.
• Ability to meet deadlines and manage multiple orders simultaneously.
• Strong data accuracy and reporting skills.

Responsibilities

• Support our dealer network by providing timely order and delivery updates, responding to queries and resolving issues.
• Process and track customer orders, ensuring information is accurate and orders progress to delivery.
• Monitor factory delivery schedules, identify potential delays and work with stakeholders to find solutions.
• Investigate order processing errors, invoicing queries and vehicle claims, and resolve them.
• Maintain vehicle information on the RAV portal, support dealer registration queries and regulatory compliance.
• Coordinate fleet and demonstration vehicle orders, reviewing schedules to stay on track.
• Produce month end sales and inventory reports, analyse data and identify process improvements.
• Experience in commercial sales environment, understanding customer requirements and deadlines.
• Customer focused approach, providing timely updates and delivering a positive experience.
• Practical problem-solving mindset, able to manage priorities and find effective solutions.
• Clear communication and interpersonal skills to build relationships with stakeholders.
• IT skills including Microsoft Office 365, Excel and SAP, with proactive workload management.

Skills

Administrative skills

Customer service

Attention to detail

Communication

Tools

SAP

Excel

MS Office 365

Job description

You will be part of a busy, fast paced Sales Order Processing team, all reporting to the SOP Logistics and Inventory Manager. You will also work closely with colleagues across Renault Trucks UK and Renault Trucks France, as well as the Sales team, dealer network, bodybuilders, national fleet account managers and external suppliers. Building these relationships will be essential to coordinating orders and delivering the service our fleet customers expect.

• Support our dealer network by providing timely order and delivery updates, responding to queries and resolving issues.
• Process and track customer orders, ensuring information is accurate and orders progress efficiently through to delivery.
• Monitor factory delivery schedules, identify potential delays and work with relevant stakeholders to find solutions.
• Investigate order processing errors, invoicing queries and vehicle claims, working with the relevant teams to find effective solutions.
• Maintain accurate vehicle information on the RAV portal, support dealer registration queries and help ensure legal and regulatory requirements are met.
• Coordinate fleet and demonstration vehicle orders, reviewing bodybuilder schedules against factory delivery dates to ensure everything stays on track.
• Produce month end sales and inventory reports, analyse information and identify opportunities to improve processes and ways of working.
  Strong administrative skills, with excellent attention to detail and the ability to manage orders, records and information accurately.
• Experience working in a commercial sales environment, with an understanding of customer requirements, order processes and the importance of meeting deadlines.
• A customer focused approach, with a commitment to providing timely updates, responding to queries and delivering a positive customer experience.
• A practical, problem solving mindset, with the confidence to investigate issues, manage competing priorities and find effective solutions.
• Clear communication and interpersonal skills, with the ability to build relationships and work collaboratively with a range of stakeholders.
• IT skills, including Microsoft Office 365, Excel and SAP, alongside a proactive and adaptable approach to managing workloads and improving processes.
  At Renault Trucks UK, we are passionate about keeping businesses moving. From supporting essential industries to delivering innovative, reliable and award winning electric trucks, our work helps shape the future of transport.

Behind every successful vehicle delivery is a team of people making sure everything runs smoothly. From the moment an order is placed to the day a vehicle reaches its customer, accuracy, communication and teamwork make all the difference.

• Pension scheme: Matched up to 5% of your salary, including death in service cover.
• Medical Insurance: Medical insurance coverage is provided by Bupa.
• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall wellbeing.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.
• Enhanced family-friendly policies: including maternity leave with 6 months full pay and 6 months half pay, as well as 5 week paternity leave.

For more details regarding our benefits, please follow the link: Volvo Group Benefits