Hybrid Sales Support Administrator | Customer-Focused

fleetalliance; Glasgow; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid work

2 days home / 3 days office

35 days holidays?

Wellbeing benefits

Birthday voucher

Concert/event tickets

Job summary

Fleet Alliance in Glasgow is seeking an experienced Administrator to join the Sales Support Team on a temporary fixed-term basis (approximately 12 months). You will handle new orders, pre-order checks, and provide service excellence to customers.

The role requires strong telephone and written communication, and solid IT skills including CRM, Excel and Word, with the ability to work across multiple systems. Fleet Alliance offers hybrid working with 2 days from home and 3 in the office, plus a

Qualifications

• Experience in a customer facing administrative role.
• Excellent telephone and customer service skills.
• High standard of written and verbal communication with great attention to detail.
• Experienced in a role with multiple computer systems and varying demands.
• Comfortable handling complaints when required and helping to meet customer needs.
• Highly competent in computer packages including CRM, databases, Excel and Word.
• Problem solving ability.
• Willingness to cover other roles when required.
• Knowledge of vehicles and the sector is beneficial.

Responsibilities

• Processing of new orders from all sales channels within the business.
• Complete pre order checks and place order with dealerships/manufacturers.
• Promptly and professionally receive all telephone calls (overspill from reception).
• Support sales staff by developing an interest in orders, incoming calls and general business.
• Communicate professionally with sales staff and deliver solutions when issues arise.
• Secure finance quotation and manage the anti-money laundering checks process.
• Assist with dealer to secure escalations.
• Complete delivery today calls to customers to ensure everything went smoothly with delivery.
• Adept at using CRM and ensuring that the system is kept updated.
• Deal with ad hoc queries from customers, and provide information as required.
• Cover for other roles and Reception when required.
• Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.

Skills

Customer service

Phone communication

Attention to detail

Multi-system experience

Problem solving

Tools

CRM

Excel

Word

Databases

Job description

Fleet Alliance in Glasgow is seeking an experienced Administrator to join the Sales Support Team on a temporary fixed-term basis (approximately 12 months). You will handle new orders, pre-order checks, and provide service excellence to customers.

The role requires strong telephone and written communication, and solid IT skills including CRM, Excel and Word, with the ability to work across multiple systems. Fleet Alliance offers hybrid working with 2 days from home and 3 in the office, plus a