Hybrid Sales & Service Support Administrator

Exertis (UK) Ltd.; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans

Eye Care Vouchers

Brand partner discounts

27 days holiday + bank holidays

Job summary

Flogas Britain is seeking a Sales & Service Support Administrator to join our Leicester head office on a hybrid basis. You will oversee daily administrative processes for domestic and metered accounts, including transfers, installations, ownership changes and contract returns.

The role requires meticulous attention to accuracy, a strong telephone manner, numeracy and literacy, and the ability to manage multiple complex customer issues under pressure.

Qualifications

• Must be accurate with attention to detail.
• Experience of dealing with a high volume of customer accounts and call volume.
• Excellent telephone manner.
• Ability to demonstrate numeracy and literacy skills.
• Excellent organisation and time management skills.
• Ability to make decisions within designated agreed levels of authority.
• Ability to manage complex products, systems and customers.
• Able to work under pressure and adapt in a dynamic environment.

Responsibilities

• Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches.
• Process New Installation paperwork for the Domestic and Metered customer base.
• Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements.
• Processing Domestic and Metered Contract returns and updating customers’ accounts accordingly.
• Raising invoices and credits for customers within agreed limits.
• Processing orders for Managed Customers including Key accounts and Home Parks.

Skills

Attention to detail

High volume handling

Telephone manner

Numeracy

Literacy

Organization & time mgmt

Decision making

Adaptability

Job description

Flogas Britain is seeking a Sales & Service Support Administrator to join our Leicester head office on a hybrid basis. You will oversee daily administrative processes for domestic and metered accounts, including transfers, installations, ownership changes and contract returns.

The role requires meticulous attention to accuracy, a strong telephone manner, numeracy and literacy, and the ability to manage multiple complex customer issues under pressure.