Client-Centric Sales & Service Admin Pro

Flogas Britain; Leicester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

EAP (Employee Assistant Plan)

Health plans, wellbeing support, free-

Job summary

Flogas Britain is seeking a Sales and Service Support Administrator to join the head office team. You will oversee the day-to-day Domestic and Metered administrative processes for the Consumer Support function, ensuring accurate record keeping and smooth operation across accounts.

You will need strong IT skills, excellent communication, and a proactive approach to handling high volumes of customer inquiries.

Qualifications

• Good computer skills including MS Outlook, Word & Excel.
• Accurate with attention to detail.
• Excellent customer service skills.
• Experience dealing with a high volume of customer accounts and call volume.
• Excellent telephone manner.
• Numeracy and literacy skills evident.
• Strong organisation and time management abilities.
• Ability to make decisions within designated levels of authority.
• Ability to manage complex products, systems and customers.
• Able to work under pressure in a dynamic environment.

Responsibilities

• Process Domestic and Metered Tank Transfer paperwork for switches.
• Process New Installation paperwork for Domestic and Metered customers.
• Process Domestic and Metered Change of Ownership and update accounts.
• Process Domestic and Metered Contract returns and update customer accounts.
• Raising invoices and credits within agreed limits.
• Processing orders for Managed Customers including Key accounts and Home Parks.

Skills

Outlook

Word

Excel

Attention to detail

Customer service

High-volume accounts

Telephone manner

Numeracy & literacy

Organisation & time management

Decision making authority

Complex products & systems

Work under pressure

Tools

MS Outlook

MS Word

MS Excel

Job description

Flogas Britain is seeking a Sales and Service Support Administrator to join the head office team. You will oversee the day-to-day Domestic and Metered administrative processes for the Consumer Support function, ensuring accurate record keeping and smooth operation across accounts.

You will need strong IT skills, excellent communication, and a proactive approach to handling high volumes of customer inquiries.