Sales & Service Support Specialist

Flogas Britain; Rothley; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension

Life Assurance

Employee Assistance Plan

Health plans

Eye Care Vouchers

Brand discounts

Holidays + volunteering day

Enhanced Family Friendly Leave

Job summary

Flogas Britain is seeking a Sales and Service Support Administrator to join our head office team. You will oversee day-to-day administrative processes for domestic and metered customers, ensuring accurate handling of transfers, installations and ownership changes.

You will need strong computer skills (Outlook, Word, Excel), excellent customer service and the ability to work under pressure in a fast-paced environment.

Qualifications

• Experience handling high-volume customer accounts and calls.
• Strong numeracy and literacy skills.
• Accurate and detail-oriented with good data entry.
• Proficient with MS Outlook, Word and Excel.

Responsibilities

• Process Domestic and Metered transfer paperwork for switches.
• Handle installation paperwork for domestic/metered customers.
• Process ownership changes and update accounts.
• Manage contract returns and update customer records.
• Raise invoices and credits within limits.
• Process orders for Managed Customers including key accounts.

Skills

MS Outlook

MS Word

MS Excel

Customer service

High call volume

Telephone skills

Numeracy

Literacy

Organization

Time management

Decision making

Complex systems

Job description

Flogas Britain is seeking a Sales and Service Support Administrator to join our head office team. You will oversee day-to-day administrative processes for domestic and metered customers, ensuring accurate handling of transfers, installations and ownership changes.

You will need strong computer skills (Outlook, Word, Excel), excellent customer service and the ability to work under pressure in a fast-paced environment.