Sales & Service Support Administrator

Flogas Britain; Leicester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

EAP (Employee Assistant Plan)

Health plans, wellbeing support, free-

Job summary

Flogas Britain is seeking a Sales and Service Support Administrator to join the head office team. You will oversee the day-to-day Domestic and Metered administrative processes for the Consumer Support function, ensuring accurate record keeping and smooth operation across accounts.

You will need strong IT skills, excellent communication, and a proactive approach to handling high volumes of customer inquiries.

Qualifications

• Good computer skills including MS Outlook, Word & Excel.
• Accurate with attention to detail.
• Excellent customer service skills.
• Experience dealing with a high volume of customer accounts and call volume.
• Excellent telephone manner.
• Numeracy and literacy skills evident.
• Strong organisation and time management abilities.
• Ability to make decisions within designated levels of authority.
• Ability to manage complex products, systems and customers.
• Able to work under pressure in a dynamic environment.

Responsibilities

• Process Domestic and Metered Tank Transfer paperwork for switches.
• Process New Installation paperwork for Domestic and Metered customers.
• Process Domestic and Metered Change of Ownership and update accounts.
• Process Domestic and Metered Contract returns and update customer accounts.
• Raising invoices and credits within agreed limits.
• Processing orders for Managed Customers including Key accounts and Home Parks.

Skills

Outlook

Word

Excel

Attention to detail

Customer service

High-volume accounts

Telephone manner

Numeracy & literacy

Organisation & time management

Decision making authority

Complex products & systems

Work under pressure

Tools

MS Outlook

MS Word

MS Excel

Job description

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as a Sales and Service Support

As a Sales and Service Support Administrator to join the team based at our head office. Reporting to the Consumer Support Team Manager you will oversee the day-to-day DCH Bulk Administrative processes.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s What You’ll Be Doing

• Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches
• Process New Installation paperwork for the Domestic and Metered customer base
• Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements
• Processing Domestic and Metered Contract returns and updating customers’ accounts accordingly
• Raising invoices and credits for customers within agreed limits
• Processing orders for Managed Customers to include Key accounts and Home Parks

What We’ll Need From You

• Good computer skills including MS Outlook, Word & Excel.
• Must be accurate with attention to detail
• Excellent customer service skills
• Experience of dealing with a high volume of customer accounts and call volume
• Excellent telephone manner
• Ability to demonstrate numeracy and literacy skills
• Excellent organisation and time management skills
• Ability to make decisions within designated agreed levels of authority
• Ability to manage complex products, systems and customers
• Able to work under pressure. Able to adapt and remain efficient in a dynamic work environment

What You’ll Get From Us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.