Sales Administrator - Hybrid, Customer-Driven Ops

Mulberry Recruitment Ltd; Guildford; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Career progression

Modern Guildford office

Collaborative & international team

Job summary

Mulberry Recruitment Ltd in Guildford is seeking a proactive Sales Administrator to join a busy, international team. You will manage customer orders, accounts and enquiries, ensuring a high standard of service throughout the order-to-delivery process.

The role offers hybrid working, a competitive salary (£28,000–£33,000) and opportunities to contribute to process improvements and cross-team collaboration. You will support day-to-day operations and onboarding within a dynamic environment.

Qualifications

• At least 2 years’ experience in a customer service or customer support role.
• Experience managing customer orders, accounts and enquiries.
• Proven ability to identify and implement process improvements.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative approach with stakeholders at all levels.

Responsibilities

• Receive, process and manage customer orders accurately and efficiently.
• Monitor orders from entry to final delivery, resolving issues or delays.
• Communicate order updates and fulfilment issues to customers and internal teams.
• Maintain accurate customer records and data integrity across systems.
• Investigate and resolve billing queries, customer complaints and order discrepancies.
• Liaise with internal departments to ensure accurate customer and order information.
• Follow up on customer credit holds and support timely resolution.
• Handle customer enquiries via telephone and other channels.
• Identify opportunities for process improvements and share knowledge internally.
• Provide day-to-day operational support to colleagues, including onboarding and system administration.
• Assist with workload planning, holiday cover and absence management.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

ERP/CRM systems

Oracle

Salesforce

MS Office

Job description

Mulberry Recruitment Ltd in Guildford is seeking a proactive Sales Administrator to join a busy, international team. You will manage customer orders, accounts and enquiries, ensuring a high standard of service throughout the order-to-delivery process.

The role offers hybrid working, a competitive salary (£28,000–£33,000) and opportunities to contribute to process improvements and cross-team collaboration. You will support day-to-day operations and onboarding within a dynamic environment.