Account Manager

SAGE; Gloucester; Ibrido; GBP 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous bonuses and pension scheme: 8

25 days of paid annual leave

8 bank holiday days

Volunteer days through Sage Foundation

50% income protection

Holiday buy + sell

Health, dental, and vision coverage

Work away scheme for up to 10 weeks a年

Ongoing training and development

Hybrid working

Descrizione del lavoro

Sage is seeking an Account Manager to join our Retail Customer Success Team in the United Kingdom. The role focuses on upsell and renewals, relationship management, and contract handling, with daily CRM and billing responsibilities.

You will build quotations, negotiate terms, and ensure timely responses to customer inquiries in a hybrid Bristol-based setup. The ideal candidate has SaaS/account management experience, strong communication skills, and a track record of driving ongoing value for

Competenze

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Excellent communication skills, both verbal and written and highly organized.
• Experience negotiating software contracts.
• Experience managing customer accounts in SaaS.
• Experience with Salesforce CRM software.
• Understanding the challenges a multi-channel retail business faces and how technology can solve.
• Ability to drive continuous value of a cloud and/or ERP solution.
• Familiarity working with clients of all sizes.

Mansioni

• Processing customer renewals in the internal CRM and billing systems from quote to invoice and payment collection.
• Processing customer upgrades and upsell sales in the internal CRM and billing systems from quote to invoice.
• Identifying high risk customers and working on plans to retain these customers.
• Working to achieve and exceed monthly and quarterly team targets.
• Maintaining good customer relations.
• Work with Technical Account Managers to arrange Account reviews.
• Answering customers phone queries.
• Producing timely reports.
• Maintaining customer CRM records.
• Managing the customer communications and making sure all emails are responded in a timely manner.
• Call on assigned client accounts for renewals and pricing negotiations.
• Interact and build relationships with clients.
• Qualify your account base to identify opportunities to maximize uplift.
• Manage renewals pipeline with Salesforce CRM to ensure activity levels position you for success.
• Complete sales training classes on a regular basis. We are learners and we can always improve to be even more effective.

Conoscenze

Customer Success

Communication

Contract negotiation

SaaS experience

Salesforce CRM

Multi-channel retail understanding

Cloud/ERP value delivery

Client relationship building

Strumenti

Salesforce CRM

Descrizione del lavoro

Job Title

Account Manager

Job Description

We are looking for a highly organised, diligent, and adaptable Account Manager to join our Retail Customer Success Team. The purpose of the Account Manager role is to successfully manage upsell and renewals for their allocated accounts. An Account Manager's duties are split across several key roles: relationship management, upsell and contract management, including contract renewals. Key tasks include building quotations, negotiations and closing opportunities. The role will also include the handling of all customer-related queries via email, phone, and online conferences. An Account Manager will also maintain accurate CRM records.

Hybrid 3 days in office- Bristol

Key Responsibilities

Key accountabilities and decision ownership

Processing customer renewals in the internal CRM and billing systems from quote to invoice and payment collection.

Processing customer upgrades and upsell sales in the internal CRM and billing systems from quote to invoice.

Identifying high risk customers and working on plans to retain these customers.

Working to achieve and exceed monthly and quarterly team targets.

Maintaining good customer relations.

Work with Technical Account Managers to arrange Account reviews.

Answering customers phone queries.

Producing timely reports.

Maintaining customer CRM records.

Managing the customer communications and making sure all emails are responded in a timely manner.

Call on assigned client accounts for renewals and pricing negotiations.

Interact and build relationships with clients.

Qualify your account base to identify opportunities to maximize uplift.

Manage renewals pipeline with Salesforce CRM to ensure activity levels position you for success.

Complete sales training classes on a regular basis. We are learners and we can always improve to be even more effective.

Skills,

Must have:

Prior experience in Customer Success OR equivalent history of increasing customer satisfaction, adoption, and retention.

Excellent communication skills, both verbal and written and highly organized.

Experience negotiating software contracts.

Experience managing customer accounts in 'software as a service' (SaaS).

Experience with Salesforce CRM software.

Understanding of the challenges a multi-channel retail business faces and how technology can solve.

Ability to drive continuous value of a cloud and/or ERP solution.

Familiarity working with clients of all sizes

Benefits

Benefits? We have plenty

Video:

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.


• 25 days of paid annual leave with the option to buy up to another 5 days


• 8 bank holiday days


• Paid 5 days yearly to volunteer through our Sage Foundation


• 50% income protection


• Holiday buy + sell


• Comprehensive health, dental, and vision coverage


• Work away scheme for up to 10 weeks a year


• Ongoing training and professional development


• Hybrid working


• Healthy Mind app membership


• Access to various helpful memberships for finances, health and wellbeing

Function

Sales

Country

United Kingdom

Office Location

Bristol

Work Place type

Hybrid

Advert

Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business.

Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact.

Explore our culture and benefits:

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .