Hybrid SaaS Account Manager | Growth & Retention

Deliverect Ltd; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Learning budget

Job summary

Deliverect Ltd is hiring an Account Manager to own post-sales relationships across a portfolio of customers, driving retention and expansion of revenue for our SaaS platform. You will collaborate with Product, Legal, and Finance to deliver value-driven solutions and ensure customer success.

The role is full-time and hybrid, requiring strong communication with internal teams and external clients in a fast-paced, global market.

Qualifications

• 3–5 years of experience in account management or a commercial-focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
• Proven ability to manage and grow a book of business within the B2B SaaS & Food Tech industry.
• Expert relationship building and communication skills with empathy and the ability to engage clearly with internal stakeholders and external customers.

Responsibilities

• Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
• Strategic Account Management (Approx. 30%): Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers.
• Customer & Internal Advocacy (Approx. 20%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating with Product, Legal, and Finance teams.
• Project Leadership & Problem Solving (Approx. 10%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring timely resolution of mid-level escalations.
• Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on day-to-day engagement cadence.

Skills

English & Dutch

Account management

Relationship building

SaaS business models

APIs & integrations

CRM tools

Tools

HubSpot

Salesforce

Job description

Deliverect Ltd is hiring an Account Manager to own post-sales relationships across a portfolio of customers, driving retention and expansion of revenue for our SaaS platform. You will collaborate with Product, Legal, and Finance to deliver value-driven solutions and ensure customer success.

The role is full-time and hybrid, requiring strong communication with internal teams and external clients in a fast-paced, global market.