Hybrid SaaS Customer Success Manager — Growth & Renewals

Contracts Advance Limited; Matlock Bath CP; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working from day one

Commission scheme

Hands on training, coaching and develp

Annual discretionary bonus

25 days annual leave plus bank/public

Nest Pension scheme

Cycle to work scheme

Bi-annual company strategy & social

Company Christmas celebrations

Charity partnership with Mind Bath

Job summary

Contracts Advance Limited is seeking a Customer Success Account Manager in Bath with a hybrid setup from day one. You will own a portfolio of customers, guiding them to achieve real value, onboarding, regular reviews and renewal handovers to ensure customer success and retention.

The role requires 3+ years in Customer Success or Account Management within SaaS, plus strong relationship-building and communication skills to engage stakeholders and drive product adoption.

Qualifications

• 3+ years' experience in Customer Success or Account Management, ideally within a SaaS environment.
• Proven ability to build trusted customer relationships and keep accounts engaged over the long term.

Responsibilities

• Welcome new customers and set them up for success from day one.
• Lead personalised onboarding sessions that align our platform and services with each customer's goals.
• Build trusted relationships with decision-makers and key stakeholders through regular phone, video and email communication.
• Run proactive review meetings to measure progress and create action plans for product adoption.

Skills

Customer Success

Account Management

SaaS experience

Job description

Contracts Advance Limited is seeking a Customer Success Account Manager in Bath with a hybrid setup from day one. You will own a portfolio of customers, guiding them to achieve real value, onboarding, regular reviews and renewal handovers to ensure customer success and retention.

The role requires 3+ years in Customer Success or Account Management within SaaS, plus strong relationship-building and communication skills to engage stakeholders and drive product adoption.