Hybrid Research Admin Systems Analyst - IT Services

KSC; Newquay; Hybrid; GBP 38,000 - 55,000; Full time

Benefits offered by this job

Hybrid Working

Bonus 10%

30 Days holiday

Pension scheme

Life Assurance

Volunteer days

Free onsite parking

CycleScheme

Training & certification

LinkedIn Learning access

Job summary

King's College London is seeking a Research Admin Analyst to support Research Admin applications within IT Services. The role involves incident management, interface monitoring, and documentation, with some travel between Quintrell Downs and London campuses.

The ideal candidate will have experience with Pure, Worktribe, REMAS, LIMS and Inteum (Minuet) and operate in a cloud/on-premise environment, supporting the REF process and related systems.

Qualifications

• Experience supporting Research Admin applications in an education environment.
• Ability to discuss technical and non-technical aspects of Research Admin applications.
• Experience supporting enterprise-level systems and cloud/on-premise environments.
• Knowledge of ITSM and incident/problem management disciplines.
• Familiarity with data interfaces and integration concepts (SSIS a plus).

Responsibilities

• Monitor availability of Research Admin applications and resolve issues.
• Manage incidents and ensure SLAs are met.
• Coordinate interfaces between systems and ensure timely data flow.
• Attend meetings to align applications with Service Product Strategies.
• Document changes and maintain Research Admin documentation.
• Provide support within the Research Admin and Enterprise Systems teams.

Skills

Research Admin applications

Education environment

Technical communication

Enterprise systems

ITSM principles

Cloud and on-prem

Prioritisation

Proactive approach

REF process

CoreHR interfaces

Cloud migration

Data and information systems

SSIS / stored procedures

Job description

King's College London is seeking a Research Admin Analyst to support Research Admin applications within IT Services. The role involves incident management, interface monitoring, and documentation, with some travel between Quintrell Downs and London campuses.

The ideal candidate will have experience with Pure, Worktribe, REMAS, LIMS and Inteum (Minuet) and operate in a cloud/on-premise environment, supporting the REF process and related systems.